Open To Work
Darian Vilaisack
Beaumont,CA
Summary
Results-driven Operations Manager with extensive experience at FedEx in optimizing processes and enhancing operational efficiency. Expertise in implementing technology solutions that elevate productivity and improve employee retention. Proven ability to allocate resources effectively and monitor performance to drive customer satisfaction.
Overview
7
7
years of professional experience
Work History
Operations Manager
FedEx
10.2020 - 11.2025
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Led cross-functional teams to implement process improvements and optimize resource allocation.
- Developed training programs for staff, improving onboarding efficiency and employee retention.
- Analyzed performance metrics to identify areas for improvement and drive operational excellence.
- Coordinated logistics and transportation operations, enhancing delivery schedules and customer satisfaction.
- Oversaw compliance with safety regulations, fostering a culture of safety within the workforce.
- Implemented technology solutions to automate workflows, improving productivity across departments.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Warehouse Associate
FedEx
03.2020 - 10.2020
- Enhanced workflow efficiency by operating pallet jacks for goods transportation.
- Ensured shipment accuracy through thorough inspection and sorting of received goods.
- Maintained precise inventory control with regular cycle counts and discrepancy reconciliation.
- Trained new associates in safety protocols and equipment operation best practices.
- Improved productivity by implementing process enhancements that reduced handling time.
- Prepared shipments effectively by packing, labeling, and organizing materials accurately.
Warehouse Associate
Amazon
09.2019 - 12.2019
- Operated pallet jacks to transport goods efficiently within warehouse environment.
- Monitored warehouse safety procedures, ensuring compliance with federal regulations and company policies.
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Operated equipment while observing standard safety procedures.
Merchandise Associate
Carowinds
06.2018 - 09.2018
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Assisted in visual merchandising to enhance product displays and improve customer engagement.
- Trained new associates on operational procedures and customer service standards.
- Streamlined checkout processes to reduce wait times and improve overall guest satisfaction.
- Analyzed sales trends to optimize product placement and maximize sales opportunities.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
Education
Associate of Science - Nursing
Central Piedmont Community College
Charlotte, NCSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff management
- Performance monitoring
- Project management abilities
Accomplishments
- Reduced turnover rate by 50% through the implementation of a new onboarding program for new hires.
- Reduced workplace injuries by 35% through the use of clear communication and expert showcase and use of safety guidelines and precautions.
- Promoted to Operations Manager after 6 months with the company.
Languages
English
Full Professional
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridTimeline
Operations Manager
FedEx
10.2020 - 11.2025
Warehouse Associate
FedEx
03.2020 - 10.2020
Warehouse Associate
Amazon
09.2019 - 12.2019
Merchandise Associate
Carowinds
06.2018 - 09.2018
Associate of Science - Nursing
Central Piedmont Community College