Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Traveling, Sports, and Reading
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DARIAN WALKER

Royal Palm Beach,FL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Senior Quality Analyst

Bosch LLC
03.2021 - Current
  • Part of a team responsible for monitoring inbound and outbound calls ensuring exceptional customer service
  • Responsibilities in Public Safety ensuring adherence to policies and procedures over multiple accounts
  • Perform call monitoring and provide trend data to site management team
  • Use quality monitoring data management system to compile and track performance of team and individual level
  • Participate in customer and client meetings to identify customer needs and expectations.

Bosch LLC
06.2016 - Current
  • Global service designers driven by passion to deliver seamless, exceptional customer experiences.

Senior Trainer

03.2018 - 02.2021
  • Responsible for training and updating materials for new and existing employees on new and existing programs and accounts at multiple sites
  • Interact with all areas of business on products and services to ensure current information at all times
  • Function as a subject matter expert for the assigned training curriculum, program account or project as needed
  • Liaise with clients as needed regarding preparing necessary training materials.

Customer Service Representative

01.2016 - 03.2018
  • Responsible for answering emergency/non-emergency escalations
  • Answer calls from customers involve in accidents while staying calm and empathic until emergency personnel arrive on scene
  • Exceptional ability to multi-task among multiple products on multiple systems while providing excellent concierge service to automotive customers in a luxury line of vehicles.

Customer Support Representative

Titan America, LLC
08.2012 - 03.2015
  • A leading environmentally and socially progressive heavy building materials company., Responsible for order taking and communicating with customers and drivers regarding orders, pricing, delivery and schedules
  • Responsible for order taking, scheduling, dispatching and customer relations.

911 Operator

Hollywood Police Department
04.2007 - 07.2011
  • A full-service agency servicing the City of Hollywood
  • Receives telephone calls in a courteous and accurate fashion for Public Safety Units
  • Operate specialized equipment to communicate with the deaf and as necessary radio communication consoles
  • Ascertains by inquiry the nature of the call and exact location of the point of emergency; notifies appropriate dispatch personnel for communication with units.

Education

16 Credits

Broward College
Fort Lauderdale, FL

Skills

  • Computer Skills
  • Training
  • Calibration
  • Account Set Up
  • Documentation
  • Law Enforcement
  • Transportation Conflicts
  • Consistent Procedure and Protocol Use
  • Adaptability and Flexibility
  • Corrective Actions
  • Daily Status Reports
  • Quality Leadership
  • Customer Care

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Quality Analyst

Bosch LLC
03.2021 - Current

Senior Trainer

03.2018 - 02.2021

Bosch LLC
06.2016 - Current

Customer Service Representative

01.2016 - 03.2018

Customer Support Representative

Titan America, LLC
08.2012 - 03.2015

911 Operator

Hollywood Police Department
04.2007 - 07.2011

16 Credits

Broward College

Traveling, Sports, and Reading

I am a sports enthusiastic with interest in Athletics, Cricket, Soccer, Basketball and Football. I enjoy traveling to different states and countries and reading a good romance novel.

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DARIAN WALKER