Summary
Overview
Work History
Education
Skills
Timeline
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Darian A. Nunez

North Bergen

Summary

An experienced soldier with over a decade of extensive expertise in communication systems & IT support, honed through roles in the Army National Guard & leading tech firms. Proficient in security protocols, TCP/IP, & LAN/WAN, with a strong focus on enhancing system reliability & user experience. Committed to fostering teamwork & innovation to drive operational efficiency & customer satisfaction.

Overview

11
11
years of professional experience

Work History

Level 2 CS IT Technician

Vatech America
06.2024 - Current
  • Assist users with X-ray equipment/software malfunctions, SQL issues or power issues, verified X-Ray units were installed to 110V/20Amp dedicated breaker, tested with a multimeter.
  • Provided technical support to clients, resolving issues promptly, leading to enhanced customer satisfaction & loyalty.
  • Diagnosed system malfunctions using advanced troubleshooting techniques, resulting in decreased downtime & improved operational efficiency.
  • Cultivated a positive rapport with clients, ensuring effective communication & a supportive environment for resolving technical challenges.
  • Created comprehensive user guides, enabling clients to independently troubleshoot common issues, leading to a reduction in support requests.


System Signal Support Specialist (25U)

United States Army National Guard
08.2014 - Current
  • Conducted quality assurance checks on newly-installed systems, confirming compliance with operational standards before deployment in the field.
  • Contributed to interdepartmental collaboration by providing expertise on signal support capabilities & limitations during planning meetings.
  • Developed user-friendly documentation to support the ongoing operation & maintenance of signal equipment by non-technical personnel.
  • Provided timely communication support during field exercises, enabling smooth operations & decision-making processes.
  • Improved communication efficiency by installing & maintaining signal support systems.
  • Performed diagnostic tests on hardware components, identifying faulty parts for repair or replacement as needed.
  • Improved communication efficiency by installing & maintaining signal support systems.
  • Performed diagnostic tests on hardware components, identifying faulty parts for repair or replacement as needed.
  • h interdisciplinary teams to understand mission requirements & provide appropriate signal solutions.
  • Maintained accurate inventory of all signal equipment, reducing instances of lost or misplaced items.
  • Responsible for COMSEC equipment & assigning cryptographic keys, accountable for its return & maintenance.
  • Continuous training on secret encryption updates/systems for over 200 soldiers of our home unit.
  • Deployed in 2019 to the Middle East for 11 months, solely responsible for secret encrypted data equipment from country to country for the entirety of the deployment.
  • Deployed in 2021 to Washington D.C. for 8 months, deputized to secure, protect, & stabilize Capitol Hill while congress was in session.
  • Traveled to different countries/bases to train 1000-2000 soldiers on proper radio etiquette, setting up & troubleshooting in real-world combat scenarios.

Level 1 IT Service Desk Analyst

Black Box
01.2023 - 06.2024
  • Supported remote workers with seamless technology integration,enabling productivity & effective communication across dispersed teams, while maintaining focus on providing excellent customer service.
  • Enhanced IT service desk performance by implementing best practices, monitoring metrics, & identifying areas for improvement within Ivanti ticketing system.
  • Collaborated with cross-functional teams to troubleshoot complextechnical problems & prevent future occurrences.
  • Distribute Laptops, CISCO Phones, usernames & passwords to all employees located in Newark Terminal A in all departments.
  • Install network racks & cabinets in server rooms, set up all SIPR & NIPR lines throughout the terminal for all airlines & vendors.
  • Inspect or test lines/cables, recording & analyzing test results to assess transmission characteristics & locate faults or malfunctions.
  • Provide operational support of an active directory environment 24/7, 365 days a year.

Front End Manager

Randstad-HelloFresh
01.2020 - 01.2023
  • Streamlined equipment distribution processes for 250 RF scanners & 15 laptops, ensuring optimal functionality & compliance with sanitation standards.
  • Collaborated with other department managers to develop cross functional initiatives & audits to ensure the prevention of time theft.
  • Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
  • Coordinated high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
  • Completed 10-15 interviews & onboarding biometrics per month for all new applicants for HelloFresh food packing & distribution warehouses.
  • Successfully directed a team of 12 to generate daily production reports, & resolve data entry & processing errors.
  • Processed weekly payroll in ADP including certified payroll, & maintained employee time records including edits, corrections, & adjustments.

Education

High School Diploma -

North Bergen High School
North Bergen, NJ

Skills

  • Desktop technical support
  • Hardware installation
  • Technical support
  • Software configuration
  • Network troubleshooting
  • Remote support
  • System administration
  • Network maintenance
  • Help desk operations
  • IT asset management
  • Network security
  • Server maintenance
  • Information security
  • Helpdesk services
  • Data recovery
  • Data retention
  • Teamwork and collaboration
  • Customer service
  • Attention to detail
  • Technical issues analysis
  • Database management
  • Signal intelligence
  • Radio frequency management
  • Signal support systems installation
  • SQL database
  • TCP/IP
  • Windows 10

Timeline

Level 2 CS IT Technician

Vatech America
06.2024 - Current

Level 1 IT Service Desk Analyst

Black Box
01.2023 - 06.2024

Front End Manager

Randstad-HelloFresh
01.2020 - 01.2023

System Signal Support Specialist (25U)

United States Army National Guard
08.2014 - Current

High School Diploma -

North Bergen High School

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