Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DARIANA RIVERA

Houston,TX

Summary

Dedicated Manager's Assistant with 2 years of experience taking responsibility for various administrative and managerial tasks to keep operations running smoothly. Well-versed in coordinating service operations and monitoring and maintaining inventory. Trustworthy Manager's Assistant with background aiding manager by completing daily support tasks. Handled general support duties and special requests with upbeat attitude, speed and flexibility. Proudly saved significant amount of manager's time to boost productivity and smooth operations.

Overview

8
8
years of professional experience

Work History

Member Experience Representative

YMCA D. Bradley Mc Williams
Houston, TX
01.2024 - Current
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Manager's Assistant

Nutrishop
08.2021 - 01.2023
  • Ran errands to support daily needs of management.
  • Responded to and directed incoming calls and other communication.
  • Resolved basic computer and office equipment issues through troubleshooting.
  • Scheduled meetings and managed calendar.
  • Supported department procurement activities by coordinating with manager for direction.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
  • Communicated with and interfaced with business owners and community as confidential liaison.

Caregiver, Special Needs

IHSS Adult Services Program
03.2016 - 01.2022
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Member Service Representative

L.A Fitness
01.2017 - 02.2018


  • Highly skilled in providing a timely, efficient, and considerate customer service
  • Process customer payment by, cash, debit, credit card and check
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Verified customer identification and documentation for compliant transactions.

Personal Fitness Trainer

Power House Fitness
01.2016 - 01.2017
  • Promoted Health and Wellness through personal fitness training and individualized meal plans
  • Energetic and friendly instructor led to personal development and attainment of fitness goals of clients
  • Strong background in Endurance and Aerobic Training
  • Achieved 100% Client Re-Enlistment
  • Increased Spanish client membership
  • Provided Flexible Schedule to Clients.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
2017

ISSA Personal Fitness Trainer Certification - Health And Wellness

International Sports Science Association
Carpinteria, CA
2016

Administrative Medical Assistant Certification - Health Administration

Allied Schools
Laguna Hills, CA
2013

Skills

  • Workflow Schedules
  • Employee Communications
  • Social Media Management
  • Multi-Line Telephone System Operation
  • Motivational Leadership
  • Clerical Support
  • Effective Problem-Solving
  • Goal Attainment
  • Bilingual in Spanish and English
  • Customer Needs Assessment
  • Issue Response and Resolution

Languages

Spanish
Native or Bilingual

Timeline

Member Experience Representative

YMCA D. Bradley Mc Williams
01.2024 - Current

Manager's Assistant

Nutrishop
08.2021 - 01.2023

Member Service Representative

L.A Fitness
01.2017 - 02.2018

Caregiver, Special Needs

IHSS Adult Services Program
03.2016 - 01.2022

Personal Fitness Trainer

Power House Fitness
01.2016 - 01.2017

High School Diploma -

Penn Foster Career School

ISSA Personal Fitness Trainer Certification - Health And Wellness

International Sports Science Association

Administrative Medical Assistant Certification - Health Administration

Allied Schools

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DARIANA RIVERA