Dariana Velasco
South El Monte,CA
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Arceli Diaz P DDS
Long Beach, CA
08.2024 - 02.2025
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Verified, updated and entered patient information into system.
- Arranged documents for insurance claims.
- Collected payments from patients in accordance with established policies and procedures.
- Scheduled and confirmed patient appointments and consultations.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Answered and managed incoming calls and emails.
Customer Service Cashier /Cash Handler
Lowes Home Improvement
City Of Industry, CA
06.2022 - 08.2024
- Performed daily bank deposits and withdrawals.
- Monitored cash levels and replenished when necessary.
- Maintained accurate records of daily transactions.
- Processed payments from customers and issued receipts.
- Handled customer service inquiries in an efficient manner while providing excellent customer service.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Provided excellent customer service by helping customers locate items they were looking for.
Education
High School Diploma -
El Monte High School
El Monte 06-2020
Medical Assistant
North-West College, West Covina
2121 W Garvey Ave N West Covina, CA 91790 United Skills
Appointment scheduling
- Basic dental terminology
- Customer service
- Teamwork
- Organizational skills
- Answering phones
- Communication skills
- Problem solving
- Team building
- Phone etiquette
- Retail sales customer service
Certification
- CPR certification
Bilingual
Bilingual
Timeline
Receptionist
Arceli Diaz P DDS
08.2024 - 02.2025
Customer Service Cashier /Cash Handler
Lowes Home Improvement
06.2022 - 08.2024
High School Diploma -
El Monte High School
Medical Assistant
North-West College, West Covina
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