Dariana Katherine Fidalgo Nieves
Spring
Summary
"I am committed to offering a positive attitude and a genuine interest in assisting others, with a strong desire to thrive in a customer-focused environment. I possess the ability to quickly learn about company products and services, ensuring the provision of accurate and efficient customer support. I am eager to apply and further develop my communication and problem-solving skills in a customer service role."
Overview
1
1
year of professional experience
Work History
Kitchen Manager and Customer Service Rep
Chipotle Mexican Grill
07.2024 - Current
- Team Leadership: Managed and led kitchen staff to ensure smooth, efficient food preparation.
- Inventory Management: Handled inventory, ordering supplies, and reducing waste to control costs.
- Food Safety & Quality Control: Ensured adherence to health and safety standards, maintaining high food quality and hygiene.
- Operational Efficiency: Coordinated kitchen operations, ensuring timely and quality food delivery during peak hours.
- Staff Training: Trained new kitchen staff on safety protocols, cooking techniques, and restaurant standards.
- Customer Support: Provided exceptional service, answering inquiries, resolving complaints, and ensuring a positive experience.
- Problem Solving: Addressed customer concerns quickly, professionally, and effectively.
- Order Management: Processed orders, returns, and exchanges, ensuring customer satisfaction.
- Communication: Clearly communicated with customers across various platforms, ensuring a positive customer experience.
- Product Knowledge: Maintained an in-depth understanding of products or services to assist customers accurately.
Education
Bachelor's Degree in Physical Culture And Sport -
University of Las Tunas , Cuba
Cuba07-2020
Skills
- Customer Service: Ability to interact effectively with individuals, providing high-quality service and attention to detail
- Organization: Ability to efficiently manage multiple tasks while maintaining an orderly and smooth work environment
- Communication: Proficient in communicating clearly and effectively, both in writing and verbally
- Office Equipment Management: Knowledge of using computers, telephones, printers, and other common office equipment
- Teamwork: Effective collaboration with colleagues to achieve shared objectives
- Scheduling Management: Ability to coordinate appointments and manage calendars punctually
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Kitchen Manager and Customer Service Rep
Chipotle Mexican Grill
07.2024 - Current
Bachelor's Degree in Physical Culture And Sport -
University of Las Tunas , Cuba
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