DARIANE DURHAM

A dedicated and detail-oriented pre-nursing student at Georgia State University with a robust background in logistics and management. Renowned for exceptional communication, organizational, and leadership skills developed over more than a decade of professional experience. Eager to bring a passion for patient care and teamwork to the healthcare field, specifically in roles such as PCA, PCT, CNA, or Medical Assistant. Demonstrates a proven ability to manage high-pressure situations, coordinate complex operations, and foster a positive team dynamic. Efficiently managed an average of 20 distinct customer interactions per hour, achieving a 95% customer satisfaction rate and consistently meeting performance targets. Oversaw logistics operations, improving process efficiency by 30% and handling over 50 shipments daily.

• Trained and developed staff while maintaining strong customer relations and sanitation standards.
• Motivated and led team members to enhance morale and improve service delivery.
• Implemented cost-saving measures and adhered to company standards, improving overall efficiency.
• Addressed customer needs promptly, demonstrating excellent problem-solving and communication skills.
• Developed training programs to enhance staff skills, ensuring high-quality service.
• Facilitated team meetings to set goals, address challenges, and promote a collaborative environment.
• Managed inventory effectively to reduce waste, contributing to cost savings and operational efficiency.
• Collaborated with vendors to ensure timely delivery of necessary supplies.

• Coordinated staff schedules and conducted performance evaluations, ensuring high standards of service.
• Managed finances accurately, demonstrating strong attention to detail and reliability.
• Maintained high-quality standards by regularly inspecting work and delivery speed.
• Organized monthly staff meetings to provide education on new initiatives and foster team growth.
• Managed reservations and provided event information, showcasing excellent customer service and organizational skills.
• Warmly welcomed guests, ensuring a positive and hospitable environment.