Darice Sirio
Greeley,CO
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Front Desk Agent
Comfort Suites Hotel
2022.05 - 2023.03
- Monitored staff performance and provided feedback and guidance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enforced policies and procedures to increase efficiency.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Kept accounts in balance and ran daily reports to verify totals.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Lead Front Desk Agent
Clarion Hotel & Conference Centre
2019.12 - 2022.05
- Contributed to creating a welcoming atmosphere at the hotel lobby by maintaining cleanliness standards and attending to any visual enhancements or decor updates.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Trained new employees on front desk procedures, improving the overall efficiency of the team.
Hotel Front Desk Agent
Days Inn By Wyndham
2017.01 - 2019.12
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
- Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Trained new staff members in customer service techniques and hotel operations.
- Developed and maintained positive relationships with guests for satisfaction.
Medical Receptionist
Greeley Medical Clinic
2000.10 - 2004.07
- Managed multi-line phone system and pleasantly greeted patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
High School Diploma -
Valley High School
Gilcrest, Co.05.1989
Skills
- Team Supervision
- Payment Collection
- Payment oversight
- Problem-Solving
- Sales Coaching
- Relationship Building
- Hospitality services
- Listening Skills
- Conflict and issue documentation
- Data Entry
- POS System Operation
- Computer Skills
- Staff Scheduling
- Cash Handling
- Credit and cash payments
- Training and mentoring
- Office Organization
- Sales expertise
- Front Desk Management
Additional Information
Lots of years in Customer Service, problem solving skills, Sales. I like to go above and beyond in my performance at work. I do not have prior Leasing Agent Skills. However lots of office skills answering phones transferring call's computer etc. I'm a fast learner would love to learn this position if just given the chance. Very dependable can work any days any hours.
Timeline
Front Desk Agent
Comfort Suites Hotel
2022.05 - 2023.03
Lead Front Desk Agent
Clarion Hotel & Conference Centre
2019.12 - 2022.05
Hotel Front Desk Agent
Days Inn By Wyndham
2017.01 - 2019.12
Medical Receptionist
Greeley Medical Clinic
2000.10 - 2004.07
High School Diploma -
Valley High School
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