Daricet Sieber
Miami,FL
Summary
Dynamic Patient Representative Coordinator at Sanitas Medical Center with expertise in electronic health records and exceptional customer service. Proven ability to resolve billing discrepancies and enhance patient satisfaction through effective communication and problem-solving skills. Adept at managing event logistics and fostering team collaboration to achieve seamless operations.
Overview
8
8
years of professional experience
Work History
Patient Representative Coordinator
Sanitas Medical Center
Miami, Florida
07.2023 - Current
- Assisted patients with appointment scheduling and insurance verification processes.
- Managed patient inquiries and resolved issues in a timely manner.
- Coordinated communication between patients and healthcare providers effectively.
- Maintained accurate patient records in electronic health systems consistently.
- Educated patients on pre-visit requirements and documentation needed for appointments.
- Spoke to patients upon arrival to determine if personal data or insurance information had changed.
- Resolved billing discrepancies between insurers and providers.
- Scheduled appointments and sent out appointment reminders to patients for upcoming office visits.
- Provided customer service to patients by answering questions and addressing complaints.
- Assessed patient needs and provided appropriate referrals to other healthcare providers.
Store Associate
Aldi Supermarket
Miami, Florida
02.2022 - 07.2023
- Assisted customers with product selection and inquiries.
- Maintained cleanliness and organization of the sales floor.
- Operated point-of-sale systems for transactions and returns.
- Stocked shelves with merchandise to ensure availability.
- Collaborated with team members to enhance customer service.
- Followed safety procedures during daily operations and tasks.
- Demonstrated excellent customer service skills at all times.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Provided cash register operations and handled customer payments.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Balloon Artist
Balloons by Luz Paz
Miami, Florida
11.2020 - 05.2021
- Designed custom balloon arrangements to meet client specifications and themes.
- Created intricate balloon sculptures for various events and celebrations.
- Managed balloon setup and decoration for parties, weddings, and corporate events.
- Collaborated with clients to understand their vision and preferences for designs.
- Adapted designs based on client feedback to enhance overall event aesthetics.
- Created balloon sculptures and decorations for birthday parties, weddings, corporate events, and other special occasions.
- Transported materials to and from venues in accordance with company policies.
Event Planning Manager
Birdside Banquet Hall
Miami, Florida
06.2018 - 10.2020
- Coordinated all aspects of event logistics for diverse gatherings at a premier banquet hall.
- Managed vendor relationships, ensuring timely delivery of services and supplies.
- Developed customized event proposals based on client preferences and requirements.
- Supervised setup and breakdown of event spaces to meet client specifications.
- Communicated effectively with clients to ensure satisfaction throughout event planning process.
- Trained junior staff in event coordination best practices and customer service skills.
- Reviewed invoice documents from vendors prior to making payment disbursements.
- Monitored overall progress of each event to ensure it ran smoothly according to plan.
Bakery Production Worker
Maxidonas USA
Miami, Florida
09.2017 - 02.2018
- Followed recipes to ensure consistent quality of baked goods and pastries.
- Operated bakery equipment to mix and prepare dough for various products.
- Maintained cleanliness and organization of the production area during shifts.
- Assisted with the packaging and labeling of finished products.
- Ensured quality standards were met throughout the production process.
Education
Associate of Arts - Tourism
Instituto Universitario De Tecnologia
Nueva Esparta, Venezuela11-2013
Skills
- Customer relationship management
- Billing discrepancy resolution
- Electronic health records
- Event logistics management
- Problem solving
- Customer service
- Time management
- Registration services
- Effective communication
- Team collaboration
- Bilingual communication
- Attention to detail
- Active listening
- Adaptability
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Patient Representative Coordinator
Sanitas Medical Center
07.2023 - Current
Store Associate
Aldi Supermarket
02.2022 - 07.2023
Balloon Artist
Balloons by Luz Paz
11.2020 - 05.2021
Event Planning Manager
Birdside Banquet Hall
06.2018 - 10.2020
Bakery Production Worker
Maxidonas USA
09.2017 - 02.2018
Associate of Arts - Tourism
Instituto Universitario De Tecnologia
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