Dariel Burnett
Charlotte,North Carolina
Summary
Detail-oriented data entry professional with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated professional offering proficiency in data entry combined with strong analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
16
16
years of professional experience
Work History
Payroll Analyst
LHC Group
07.2021 - 02.2023
- Organized and updated databases, records and other information resources.
- Provided customer service to employees regarding payroll inquiries and issues.
- Maintained strict confidentiality of all payroll information and records.
- Created reports, presentations and other materials for executive staff.
- Processed bi-weekly payroll for 35,000 employees.
Lead System Administrator
Cognizant Technologies Solutions
10.2018 - 10.2020
- Researched and recommended new technologies and strategies for improving system performance.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Planned and implemented upgrades to system hardware and software.
- Monitored applications to resolve technical problems quickly.
- Entered and maintained data for production support and requests
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Senior Application Analyst
Family Dollar Stores Inc
04.2014 - 10.2018
- Managed effort of software and hardware upgrades and deployment of new services and products.
- Recorded and resolved incidents reported by end-users including root cause analysis
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided training and first level support upon project deployment.
- Skilled at working independently and collaboratively in a team environment.
Senior Business Analyst
Family Dollar Stores Inc
06.2007 - 04.2014
- Performed gap analysis to identify areas of improvement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Conducted interviews with key business users to collect and document information on business processes and user requirements.
- Collaborated with IT development, production support, external vendors, and functional groups to effectively market and implement solutions within timelines.
- Developed and executed test scripts for full regression testing within Human Resources and Payroll.
- Performed all system integration testing and issue resolution throughout various project lifecycle.
Skills
- Analytical Thinking
- Data Analysis
- Employee Relations
- Problem Solving Abilities
- Data Reconciliation
- Data Imports
- Deadline Oriented Mindset
- Fast Typing Speed
- Accuracy and Attention to Detail
- System Upgrades
- Requirements Definition
- Testing and Quality Assurance
Timeline
Payroll Analyst
LHC Group
07.2021 - 02.2023
Lead System Administrator
Cognizant Technologies Solutions
10.2018 - 10.2020
Senior Application Analyst
Family Dollar Stores Inc
04.2014 - 10.2018
Senior Business Analyst
Family Dollar Stores Inc
06.2007 - 04.2014