DARIEL DE LA CRUZ
Dorchester,MA
Summary
Accomplished Assistant manager with over 4 years of experience in customer service and team leadership. Skilled in fostering customer satisfaction, achieving company objectives, and streamlining operational processes. Experienced in developing high-performing teams and leveraging technological expertise to enhance workflows. Proficient in web development, office software, and bilingual communication (English/Spanish).
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager
PLS Financial Solutions
06.2024 - 01.2025
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Preparate the location for future audits by performing inventory logs.
- reviewing binder, ensuring the all employee are following the branch location guidelines.
- Controlled costs to keep business operating within budget and increase profits.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
Supervisor
PLS Check Cashing
07.2023 - 06.2024
- Supervised daily financial operations, ensuring compliance with company policies and standards
- Increased operational efficiency by implementing streamlined cash handling and reporting procedures
- Supported staff development through coaching
- Assisted customers with banking needs and inquiries
- Executed wire transfers, stop payments and account transfers
- Provided training to new tellers on bank procedures, systems, and customer service best practices
- Assistant Manager (8 months)
Customer services rep Supervisor (remote)
01.2021 - 01.2022
- Directed customer service operations, ensuring high levels of client satisfaction and team efficiency
- Trained and mentored a team of [16] representatives, improving key performance metrics by [percentage or data]
- Managed escalations and implemented solutions to enhance customer retention
Education
Bachelor of Arts - Application Development and Administration
University of New Hampshire
Durham, NH 01.2025 - 05.2029
Skills
- Web Development: HTML, CSS, JavaScript
- Office Suite: Microsoft Word, Excel, PowerPoint
- Team Leadership and Customer Engagement
- Process Optimization and Cost Reduction
- Bilingual Communication: English and Spanish
- Complex Problem-solving
- Staff training and development
- Task delegation
- Staff management
- Goal setting
- Operations management
- Shift scheduling
Timeline
Bachelor of Arts - Application Development and Administration
University of New Hampshire
01.2025 - 05.2029
Assistant Manager
PLS Financial Solutions
06.2024 - 01.2025
Supervisor
PLS Check Cashing
07.2023 - 06.2024
Customer services rep Supervisor (remote)
01.2021 - 01.2022
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