Dariel Rodriguez
Yonkers
Summary
Dedicated Cyber Security Analyst with hands-on experience ensuring system integrity through network security, incident response, and threat intelligence. Expertise in risk assessment and data analysis drives operational efficiency, identifies vulnerabilities, and enhances response workflows. Committed to advancing technical skills and reinforcing security measures in alignment with organizational objectives.
Overview
6
6
years of professional experience
Work History
Driver
Baf railway express
Newton
02.2019 - 06.2020
- Executed meticulous pre-trip inspections and rapid in-route troubleshooting to sustain service continuity and reduce unscheduled downtime.
- Adjusted route plans based on traffic patterns to minimize idle time, enhancing delivery consistency and facilitating dispatcher scheduling.
- Maintained accurate cargo and safety records to streamline incident follow-ups and expedite administrative processing.
- Enforced regulatory and company safety standards on every shift, ensuring compliance and safeguarding asset integrity.
Assistant Manager
Pizza hut
Newton
06.2018 - 07.2019
- Spearheaded customer experience initiatives to enhance dine-in and delivery satisfaction, introducing service flows that increased repeat visits.
- Analyzed shift-level bottlenecks and redesigned task assignments to shorten order-to-serve cycles, yielding measurable improvements in throughput and consistency.
- Mentored team leads on performance coaching and situational decision-making, boosting frontline confidence and maintaining service quality during peak hours.
- Piloted prep-station layout redesign to streamline ingredient access and minimize movement waste, resulting in steadier production tempos and reduced delays.
- Enforced precise cash-handling and shift-close checklists, tightening reconciliation accuracy and protecting daily financial integrity.
Security Guard
Madison inc
New York City
06.2017 - 02.2018
- Initiates proactive perimeter assessments to identify potential risks, implementing targeted patrol adjustments that produce marked gains in overall site safety and preparedness.
- Monitored CCTV and access logs to detect patterns, adjusting deployment strategies to reduce repeat breaches.
- Led incident resolution workflows from discovery to closure, applying containment and evidence protocols that preserved operational continuity and supported investigations.
- Maintains accurate incident reports and chain-of-custody records, producing reliable documentation that aids managerial review and compliance audits.
- Partnered with facility and operations teams to coordinate access-control upgrades and maintenance schedules, minimizing downtime and enhancing visitor screening.
- Trained and coached new security staff on de-escalation and communication techniques, promoting team consistency and professionalism on shift.
Customer service
Ame theaters
New York City
07.2016 - 02.2018
- Handled complex customer escalations with calm de-escalation techniques and clear follow-up, restoring patron trust and preserving repeat business.
- Handled complex customer escalations with calm de-escalation techniques and clear follow-up, restoring patron trust and preserving repeat business.
- Managed cash handling and end-of-shift reconciliations with rigorous checks and discrepancy logs, maintaining accurate financial records and accountability.
- Facilitated daily pre-shift huddles to align floor staff and concession teams, clarifying priorities and ensuring smooth service during busy showtimes.
- Managed cash handling and end-of-shift reconciliations with rigorous checks and discrepancy logs, maintaining accurate financial records and accountability.
- Monitored concession inventory patterns and coordinated reorders to prevent stockouts, ensuring consistent menu availability.
Customer Service Representative (customer Service Rep)
Dominos
New York City
01.2014 - 07.2016
- Coached peers on de-escalation techniques during peak hours, fostering calmer interactions and maintaining team throughput under pressure.
- Implemented a streamlined queue-routing method for incoming calls to match customer needs with specialists, improving first-contact resolution and reducing repeat contacts.
- Analyzed frequent inquiry types and created concise canned responses and decision trees, shortening response time and producing more consistent answers.
- Managed customer refunds and adjustments with clear documentation and follow-up steps, restoring trust and minimizing recurring billing disputes.
- Coordinated with kitchen and delivery teams to confirm special requests before dispatch, enhancing on-delivery accuracy and reinforcing cross-functional accountability.
Education
System scripting fundamentals
Fullsail university
11-2025
Networking technology
Fullsail university
08-2025
Computer operating system
Fullsail university
07-2025
English composition
Fullsail university
06-2025
Technology in entertainment
Fullsail university
05-2025
Psychology of play
Fullsail university
04-2025
Creative presentation
Fullsail university
03-2025
Cloud networking
Fullsail university
02-2020
Virtual computing
Fullsail university
09-2015
Associates - information technology
Full Sail University
Florida03-2006
Skills
- Operating systems
- Traffic Safety
- Safety Protocols
- Accident Reporting
- Vehicle Maintenance
- Logistics Management
- Customer relations
- Team Leadership
- Computer operating system
- Route planning
Websites
References
Rosmary Perez, 9174809228
Timeline
Driver
Baf railway express
02.2019 - 06.2020
Assistant Manager
Pizza hut
06.2018 - 07.2019
Security Guard
Madison inc
06.2017 - 02.2018
Customer service
Ame theaters
07.2016 - 02.2018
Customer Service Representative (customer Service Rep)
Dominos
01.2014 - 07.2016
System scripting fundamentals
Fullsail university
Networking technology
Fullsail university
Computer operating system
Fullsail university
English composition
Fullsail university
Technology in entertainment
Fullsail university
Psychology of play
Fullsail university
Creative presentation
Fullsail university
Cloud networking
Fullsail university
Virtual computing
Fullsail university
Associates - information technology
Full Sail University