Experienced administrative assistant delivering exceptional customer service while ensuring compliance with company policies. Demonstrates meticulous attention to detail and operates effectively in high-pressure environments. Licensed realtor with proven success in contract negotiation and client relationship management, skilled in organizing home tours and open houses to enhance client engagement. Strong understanding of escrow processes and financial requirements, facilitating smooth transactions.
Overview
20
20
years of professional experience
Work History
Licensed Realtor
Mary Jane Roach Realty, LLC
Temple
10.2019 - Current
Analyzed local economic trends to better understand the housing market in assigned region.
Interacted with appraisers, home inspectors, title companies, mortgage brokers, attorneys, and surveyors during the course of a transaction.
Provided accurate estimates of property values to customers based on current market conditions.
Advised clients on strategies to maximize the value of their real estate investments.
Organized open houses and showings of properties for potential buyers.
Utilized various marketing techniques such as social media outreach, email campaigns, and direct mailers to generate leads.
Provided excellent customer service throughout all stages of a transaction including pre-listing consultation through post-closing follow-up.
Conducted market research to determine competitive pricing for properties.
Assisted clients in obtaining financing from lenders or other financial institutions as needed.
Negotiated sales contracts and facilitated the closing process.
Created professional listing presentations, brochures, and flyers for prospective buyers.
Reviewed purchase agreements prior to signing by both parties involved in a transaction.
Attended conferences and seminars regarding industry best practices and emerging trends in real estate.
Customer Service Representative, Scheduling
Oasis Animal Hospital
Chandler
05.2017 - 12.2017
Provided accurate accounting in a 6 doctor group and fast paced customer service environment, utilizing Cornerstone software and Demandforce online for client correspondence.
Online Customer Service Representative
Vivid Racing
Gilbert
11.2016 - 05.2017
Provided superior customer service for a million dollar internet retailer of auto parts, effectively utilizing ZOHO CRM software and Quickbooks.
Provided support to the sales department including PO's, invoicing and tracking with USPS, UPS and Fed Ex.
Customer Service Representative, Scheduling
Southwest Veterinary Surgical Services
Gilbert
04.2016 - 08.2016
Provided accurate accounting with superior customer service for a board certified surgical facility, utilizing Cornerstone software.
Surgical scheduling with post op and rehab follow up.
5 Star Guest Services
Starwood Hotel Group / Sheraton Wild Horse Pass
Chandler
12.2015 - 04.2016
Provided guest service for the only 5 Star and 5 Diamond rated resort in the state of Arizona with an extremely high expectation of exemplary customer service skills.
Utilized resort management / inventory control software while boosting sales performance.
Executive Administrative Assistant
Wild Horse Pass Motorsports Park
Chandler
06.2013 - 01.2015
Provided executive assistance to upper level management team including General Manage.
Utilized Office Suite with Quickbooks and Google Calendar to write contracts and schedule events for an NHRA National Event race track.
Customer Service Lead
Palisades Veterinary Hospital
Fountain Hills
06.2013 - 03.2014
Provided accurate accounting in a 3 doctor, fast paced customer service environment, utilizing Cornerstone practice management software for surgical and appointment scheduling.
Marketing & Event Manager
Orrin Vineyards and Winery
Warner Springs
09.2011 - 06.2013
Provided public relations and marketing for a boutique vineyard and winery.
Working in the tasting room and special events presenting estate wines.
Participated in all aspects of wine grape farming and wine making processes.
Customer Service Representative, Scheduling
Palm Valley Animal Clinic
Litchfield Park
12.2008 - 09.2011
Provided accurate accounting in a 3 doctor, fast paced customer service environment, utilizing Soft Vet and Avimark practice management software for surgical and appointment scheduling.
Worked in a technician capacity providing pet care including laboratory services, pharmacy functions, restraint, TPR and surgical recovery.
Customer Service Lead
Palisades Veterinary Hospital
Fountain Hills
04.2005 - 01.2008
Provided front office supervision, scheduling and support for all front office staff.
Utilizing Cornerstone practice management software for surgical and appointment scheduling, provided superior customer service and accurate accounting in a fast paced environment.
Worked in a technician capacity providing surgical recovery, TPR, lab and pharmacy duties.
Education
Real Estate License - Real Estate Sales
Real Estate Business School Salado
Salado, TX
10-2019
General Education - Political Science and Government