Dariele Dorsey
CLERMONT
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, customer desires, and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
First Source
05.2024 - 07.2025
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
CUSTOMER SERVICE REPRESENTATIVE
WILLIAMS-SONOMA
11.2021 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Call Center Representative
DICKS SPORTING GOODS
09.2018 - 11.2021
- Handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
Technical Support
APPLE
06.2016 - 08.2018
- PROVIDING WORLD-CLASS CUSTOMER SERVICE, TROUBLESHOOTING, AND TECHNICAL SUPPORT
CALL CENTER RETIREMENT AGENT
SYMETRA
01.2015 - 06.2016
- Providing retirement packages, assisting customers with benefits.
Education
Certified - business administration
Lake technical college
Skills
- Proficient in HTML coding
- Proficient with Microsoft Word, Excel and PowerPoint
- Knowledge of SEO techniques
- Skilled in website troubleshooting
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Computer proficiency
- Customer service
- Call center experience
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Follow-up skills
- Product knowledge
Timeline
Customer Service Representative
First Source
05.2024 - 07.2025
CUSTOMER SERVICE REPRESENTATIVE
WILLIAMS-SONOMA
11.2021 - 05.2024
Call Center Representative
DICKS SPORTING GOODS
09.2018 - 11.2021
Technical Support
APPLE
06.2016 - 08.2018
CALL CENTER RETIREMENT AGENT
SYMETRA
01.2015 - 06.2016
Certified - business administration
Lake technical college
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