Dariell Williams

• Managed vendor relationships for all HR systems including HCM, ATS, and LMS
• Monitoring compliance with federal and state regulations for 700 employees in 38 states.
• Coordinated compliance training for employees, ensuring adherence to state and federal requirements while maintaining accurate records of completion.
• Supported HR audits and ensured that HR records, including employee files, were compliant with industry standards and organizational policies.
• Collaborated with compliance and risk management teams to ensure that HR policies aligned with industry regulations and business needs.
• Utilized HR systems to manage and update employee information, ensuring data integrity and accuracy across platforms.
• Led the development and organization of HR documentation, maintaining electronic files, and ensuring accessibility and confidentiality of employee records.
• Interfaced with HR, legal, and other departments to handle sensitive employee information and foster a positive work environment.

• Supervised and mentored a team of customer service representatives, providing feedback on performance and conducting coaching sessions to enhance employee development.
• Delivered weekly training on regulatory compliance and industry best practices, fostering a culture of continuous learning and development.
• Led customer-facing operations, resolving complex disputes and supporting clients with account management, ensuring a high level of customer satisfaction.
• Developed and executed performance improvement initiatives, optimizing processes and reducing operational risks.
• Managed high-volume communication between internal teams and external clients, ensuring efficient problem-solving and client relations.
• Supported HR in administrative functions, including the development of employee performance evaluation systems and facilitating team-building activities.