Dariella Arellano
San Antonio
Summary
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Sales Associate role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative - Jewelers Mutual
Glowtouch LLC
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Property Management Assistant
Ofedelalma LLC
11.2023 - Current
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Customer Service Representative
FGF Brands
07.2023 - 12.2023
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered prompt service to prioritize customer needs.
Dispatcher
FAMSA
05.2023 - 07.2023
- Temporary job position as a dispatcher at the FAMSA distribution center
- In charge of creating routes for the inbound or outbound trucks
- Contacted customers via phone or email to fulfill customer service experience
- Prompt communication with customers, clients, and stakeholders
- Update all parties on orders and shipping
- Tracked shipment processing through customs and other agencies
- Obtained special clearances.
Administrative Assistant
City of San Antonio
12.2022 - 05.2023
- Composed, typed, and proofread reports letters, memos, statistical and confidential information
- Coordinated activities with other City departments, outside agencies, or general public
- Researched and compiled data for special projects and reports.
Billing Clerk
Renato Zapata & Co
01.2021 - 08.2021
- Executed & recorded billing tasks in company databases Monitored outstanding invoices Performed collections duties Managed payment processing operations Generated accounts payable reports for management review to aid in financial and business decision making Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
Education
2 Year Associates - Business Administration
Laredo Community College
Laredo, TX06.2020
High School Diploma -
Alexander High School
Laredo, TX06.2018
Skills
- Meeting planning
- Spreadsheet Management
- Bookkeeping
- Expense Reporting
- Clerical Support
- Workflow Optimization
- Office Administration
- Filing
- Appointment Scheduling
- Scheduling
- Critical Thinking
- Dedicated Team Player
- Quickbooks
- Project Management
- Spreadsheet development
- Customer Service
- Social media knowledge
- Report Analysis
- Spanish Fluency
- Meticulous attention to detail
Referencesavailable
True
Languages
Spanish
Native or Bilingual
Certification
Real Estate certifications
Timeline
Customer Service Representative - Jewelers Mutual
Glowtouch LLC
09.2024 - Current
Property Management Assistant
Ofedelalma LLC
11.2023 - Current
Customer Service Representative
FGF Brands
07.2023 - 12.2023
Dispatcher
FAMSA
05.2023 - 07.2023
Administrative Assistant
City of San Antonio
12.2022 - 05.2023
Billing Clerk
Renato Zapata & Co
01.2021 - 08.2021
High School Diploma -
Alexander High School
2 Year Associates - Business Administration
Laredo Community College
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