Darielle Cofield
Pittsburgh,PA
Summary
A highly motivated and skilled professional, offering years of history in mental health, human and social services roles. Have displayed the ability to develop creative solutions to complex problems, and resolve challenges client issues, delivering quality client support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Intake caseworker
Allegheny County Department of Human Services
Pittsburgh, PA
05.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
County Social Service Aide
Allegheny County Department Of Human Services
06.2021 - Current
- Transporting children to medical and mental health appointments, drug and alcohol programming, court hearings and supervised visitations with parents or birth families
- Supervising court ordered visitations between children and parents or birth families
- Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
- Documenting via summaries the supervised visits
- Coordinated transportation arrangements for clients when needed to ensure seamless access to vital services.
- Assisted clients in navigating complex social service systems while advocating for their needs at various levels.
- Engaged in ongoing professional development opportunities to stay current on best practices within the field of case management.
- Developed and implemented strategies to enhance quality of social services.
- Developed strong rapport with clients by demonstrating empathy, active listening, and effective communication skills.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Provided professional services and support in a dynamic work environment.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Passionate about learning and committed to continual improvement.
- Cultivated interpersonal skills by building positive relationships with others.
Nursing Care Partner
Washington Hospital
08.2020 - 06.2021
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Maintained accurate documentation of patient progress, enabling effective communication among healthcare professionals.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enabled efficient healthcare team collaboration through timely information sharing about changes in patients' conditions.
- Facilitated communication between patients and various departments and staff.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Recognized and reported abnormalities or changes in patients' health status to assigned nurse.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Educated patients on self-care techniques, empowering them to take control of their own health and wellbeing.
- Responded to inquiries by directing calls to appropriate personnel.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Enhanced patient comfort by providing personalized care and support throughout their stay.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided excellent customer service to patients and medical staff.
- Served as an advocate for patients'' rights, upholding ethical standards in all aspects of care provision.
- Provided emotional support to patients and families, fostering a positive environment during difficult times.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Implemented creative approaches to engage patients in leisure activities, promoting social interaction and mental stimulation.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Delivered compassionate end-of-life care, providing comfort and dignity during the final stages of life.
- Engaged with patients to provide critical information.
- Communicated effectively with diverse populations by employing active listening skills and adapting language as needed for clarity and understanding.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Greeted and assisted patients with check-in procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Ensured patient safety through regular room checks and vigilance regarding potential hazards or concerns.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Provided professional services and support in a dynamic work environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in ongoing professional development opportunities to expand knowledge base related to best practices in nursing care partnering roles.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Nursing Assistant
UPMC Strabane Woods
03.2020 - 02.2021
- Suggest and support changes within the department.
- Assume responsibility for assignment and views problems as challenges.
- Demonstrate awareness of behavior on the efficient functioning of the department.
- Provide direct resident care as assigned by the Charge Nurse, Aide or Director of Resident Care. Including all activities of daily living such as bathing, feeding, transporting, toileting and ambulating patients.
- Maintain an environment conducive to resident safety and recovery including, but not limited to, completing safety checks, keeping the department and resident rooms clean and organized, cleaning department specific equipment, changing bed linens, emptying linen hampers, responsible for personal laundry, keeping hallways clear of equipment and returning equipment.
- Deliver resident nourishments.
- Perform routine tests such as but not limited to resident weights and vital signs.
- Acquire and distribute supplies and equipment to facilitate resident care delivery including, but not limited to performing messenger functions, ordering, setting up resident care equipment within the scope of the nursing assistant position.
- Listen to resident/family concerns and assume responsibility for follow through. Provide feedback to the Director of Resident Care and Charge LPN regarding resident care and report changes in resident's status.
- Document in the Nursing Assistant notes to established procedures.
- Comply with safety policies and procedures including standard precautions and understand policies and procedures for blood borne pathogen exposure.
- Strictly adhere to all policies and practices relative to resident care and facility related information, respond within the scope of the nursing assistant role to emergent situations.
- Provide companionship/supervision one on one with residents as required.
- Maintain current CPR certification at Heart Saver level and First Aide.
- Constructively receive feedback and direction. Identify and communicates learning needs to the Resident Support Coordinator. Take action to improve knowledge, skills and performance. Request assistance in planning and prioritizing activities as needed.
- Participate in self-review as requested by the Director of Resident Care. Complete required Department of Human Services/UPMC annual education requirements.
- Assure equipment malfunctions are reported to the appropriate department.
- Establish appropriate and effective communication strategies.
- Establish professional and respectful interpersonal relationships.
- Contribute to the universal unit activities including, but not limited to, responding to call lights and telephones, passing meal trays and transporting residents.
- Assist new employees in following established facility policies and procedures.
Therapeutic Program Worker
Northcoast Behavioral Healthcare
03.2018 - 09.2019
- Participate in the development of treatment plans.
- Charting, documentation, records, and reporting.
- Organizing and conducting patient group activities.
- Transport of patients to off-site appointments
- Participating in appropriate interventions.
- Providing excellent custom service to patients and meeting their needs.
- Evaluated effectiveness of implemented therapeutic approaches recommending changes when necessary.
- Worked with interdisciplinary treatment team to develop treatment plans.
- Facilitated recovery-oriented support groups.
- Developed strategies to help patients cope with stress and anxiety and build resilience.
- Addressed cultural and diversity issues to provide clients with culturally responsive care.
- Worked with clinical psychiatrist and primary care physician to review patient progress and update treatment plans.
- Facilitated support groups, supporting safe and collaborative environments for clients.
- Built and maintained therapeutic relationships, fostering positive, supportive and empowering client environments.
- Maintained detailed documentation of patient progress, treatment plans, and session notes adhering to regulatory requirements and best practices.
- Provided crisis intervention to support clients during times of urgent need.
- Delivered mental health support for female patients suffering from post-partum depression and generalized anxiety disorder.
- Maintained strict confidentiality of patient information adhering to HIPAA guidelines and organizational policies.
- Provided crisis intervention support during emergencies, managing situations effectively while maintaining safety for all involved parties.
- Delivered brief interventions to help clients develop healthy coping skills.
- Maintained client confidentiality to protect patient privacy.
- Participated in regular staff meetings discussing client progress updates adapting care plans accordingly.
- Strengthened communication skills through regular interactions with others.
- Proven ability to develop and implement creative solutions to complex problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Behavioral Counseling Technician
Belmont Pines Hospital
05.2016 - 06.2018
- Provides patient care, supervision, and interaction to patients ranging in age from preschool through adolescent.
- Provides safety to patients at the hospital.
- Monitoring for contraband.
- Assisting patients in hygiene, and daily activities.
- Evaluated effectiveness of implemented therapeutic approaches recommending changes when necessary.
- Continuously expanded professional knowledge by attending workshops, seminars, conferences related to therapeutic program work trends and best practices.
- Worked with interdisciplinary treatment team to develop treatment plans.
- Developed and maintained relationships with referral sources to support continuity of care.
- Performed assessments to evaluate clients' mental health status, needs and goals.
- Developed strategies to help patients cope with stress and anxiety and build resilience.
- Provided individual and group therapy sessions to patients suffering from mental health issues.
- Helped clients work through emotional and psychological issues in both individual and group therapy sessions.
- Documented client progress to track effectiveness and inform future treatment plans.
- Addressed cultural and diversity issues to provide clients with culturally responsive care.
- Facilitated group therapy sessions focused on skill-building, problem-solving, and emotional regulation techniques for diverse clientele.
- Facilitated support groups, supporting safe and collaborative environments for clients.
- Supported patients in achieving personal milestones by providing ongoing encouragement, guidance, and reinforcement throughout their therapeutic journey.
- Built and maintained therapeutic relationships, fostering positive, supportive and empowering client environments.
- Maintained detailed documentation of patient progress, treatment plans, and session notes adhering to regulatory requirements and best practices.
- Provided crisis intervention to support clients during times of urgent need.
- Maintained strict confidentiality of patient information adhering to HIPAA guidelines and organizational policies.
- Provided crisis intervention support during emergencies, managing situations effectively while maintaining safety for all involved parties.
- Implemented appropriate behavioral management techniques when necessary to maintain a positive atmosphere conducive to learning new skills.
- Tracked progress according to goals for interventions.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Therapeutic Program Worker
Compass Family And Community Services
06.2017 - 03.2018
- Monitors the whereabouts of the residents and or applicable visitors at all times.
- Supervision and monitoring of medications, which includes re-stocking and organization of supplies.
- Orients and assists in the completing of resident intakes.
- Provides services and or trains residents to function independently.
- Institutes and takes an independent pro-active approach to crisis intervention for unacceptable behavior as defined by the resident's individual treatment plan (ISP).
- Plans, coordinates and schedules various resident positive and therapeutic activities.
- Responsible for operating an Agency vehicle and transporting the residents as needed to various external recreational, educational and or occupational activities.
- Under the direction of clinical staff, participates directly in the development of individual service plans, which includes attending treatment, diagnostic and resident evaluation team meetings.
- Completes daily documentation/case notes logs in electronic records utilizing Credible.
- Performs a variety of miscellaneous residential duties such as: performing light duty housekeeping in resident living /common areas.
- Assists in daily/ weekly shopping for food/household supplies. Completes required residential fire watches per guidelines.
- Prepares and or assists in the preparation of daily resident's meals and meal plans.
Resident Assistant
Victoria House Assistant Living
07.2015 - 05.2016
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Assisted patients with self-administered medications.
- Recorded status and duties completed in logbooks for management.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Recognized and reported abnormalities or changes in patients' health status to assigned nurse.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Home Health Aide
Comfort Keepers
10.2013 - 06.2015
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Assisted patients with self-administered medications.
Recorded status and duties completed in logbooks for management.
Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
Assisted clients with activities of daily living, promoting independence and quality of life.
Recognized and reported abnormalities or changes in patients' health status to assigned nurse.
Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
Education
Bachelor of Arts - General Studies
Southern New Hampshire University
Hooksett, NH04.2024
Associate of Science - Social Work
Community College of Allegheny County
Pittsburgh, PA05.2022
Skills
- Problem-Solving
- Confidentiality adherence
- Heartsaver First Aid CPR AED
- Nonviolent Crisis Intervention (NVCI)
- Behavioral Intervention
- Crisis Intervention
- Community Service Programs
- Cultural Sensitivity
- Relationship Building
- Community Advocacy
- Referral Knowledge
- Youth Advocacy
- Professional boundaries
- Transportation
- Mental Health Crisis Response
- Documentation
Affiliations
- Phi Theta Kappa
Certification
- First Aide/CPR
- Sexual harassment prevention
- Trauma informed care
- Trauma 101
- Ethics
- Communication and social skills
- Listening skills.
Timeline
Intake caseworker
Allegheny County Department of Human Services
05.2024 - Current
County Social Service Aide
Allegheny County Department Of Human Services
06.2021 - Current
Nursing Care Partner
Washington Hospital
08.2020 - 06.2021
Nursing Assistant
UPMC Strabane Woods
03.2020 - 02.2021
Therapeutic Program Worker
Northcoast Behavioral Healthcare
03.2018 - 09.2019
Therapeutic Program Worker
Compass Family And Community Services
06.2017 - 03.2018
Behavioral Counseling Technician
Belmont Pines Hospital
05.2016 - 06.2018
Resident Assistant
Victoria House Assistant Living
07.2015 - 05.2016
Home Health Aide
Comfort Keepers
10.2013 - 06.2015
Bachelor of Arts - General Studies
Southern New Hampshire University
Associate of Science - Social Work
Community College of Allegheny County
- First Aide/CPR
- Sexual harassment prevention
- Trauma informed care
- Trauma 101
- Ethics
- Communication and social skills
- Listening skills.
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