Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dariely Pena Castillo

Lynn,MA

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements . Trainable and committed to creating warm and inviting atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure.I am a worker who is ready to face new challenges and get out of my conform zone.

Overview

2
2
years of professional experience

Work History

Hostess

Howling Wolf Taqueria
09.2022 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Relayed guest comments or suggestions to manager on duty for further action.

Hostess

Casa Tequila
07.2021 - 09.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Used cash registers and credit card machines to cash out customers.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Opened and closed seating sections according to volume of guests.
  • Promoted business loyalty by fostering positive customer relationships.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Education

Associate of Arts - Psychology

North Shore Community College,Lynn,MA
Lynn, MA
06.2025

High School Diploma -

Peabody Veterans Memorial High School
Peabody, MA
05.2023

Skills

  • Kitchen Staff Management
  • Rewards Programs
  • Conflict and Complaint Resolution
  • Ordering Procedures
  • Safe Work Practices
  • Natural Leadership
  • Issue Resolution
  • Product Knowledge

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Hostess

Howling Wolf Taqueria
09.2022 - Current

Hostess

Casa Tequila
07.2021 - 09.2022

Associate of Arts - Psychology

North Shore Community College,Lynn,MA

High School Diploma -

Peabody Veterans Memorial High School

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Dariely Pena Castillo