Darielys Ayala Cordero
Collingswood,NJ
Summary
Professional dedicated, reliable, and respectful professional with a strong work ethic and a passion for delivering results. Committed to continuous learning and development, always looking to improve and expand the knowledge base and help everyone around me.
Overview
6
6
years of professional experience
Work History
Debt Collector Agent at MRS BPO, LLC
MRS BPO, LLC
04.2022 - Current
- Working delivering exceptional customer service on collection calls and maintaining calm and professional demeanor.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Collected on delinquent accounts to reduce overdue balances.
- Developed strong relationships with customers to foster timely payments and account resolution.
Assistant Manager at Macona BBQ Restaurant
Macona BBQ Restaurant
06.2017 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Stock Associate at Abercrombie & Fitch
Abercrombie & Fitch
12.2020 - 06.2021
- Maintained effective team member communication.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
Education
Associate of Science - Business Management
Harcum College
Bryn Mawr, PA12.2021
High School Diploma -
Collingswood High School
Collingswood, NJ06.2019
Skills
- Managing Delinquent Accounts
- Negotiation and Resolution
- Administration and Management
- Credit Accounts
- Assistant Management Skills
- Bilingual
- Leadership Skills
- Customer Service
- Kitchen Knowledge
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Debt Collector Agent at MRS BPO, LLC
MRS BPO, LLC
04.2022 - Current
Stock Associate at Abercrombie & Fitch
Abercrombie & Fitch
12.2020 - 06.2021
Assistant Manager at Macona BBQ Restaurant
Macona BBQ Restaurant
06.2017 - 01.2022
Associate of Science - Business Management
Harcum College
High School Diploma -
Collingswood High School
Similar Profiles
Jazzmine MillerJazzmine Miller
Call Center Representative at MRS BPO,LLCCall Center Representative at MRS BPO,LLC
Christina WhitfieldChristina Whitfield
Digital Operations Analyst at MRS BPO, LLCDigital Operations Analyst at MRS BPO, LLC
Ana MercadoAna Mercado
Collections Agent at Mrs Bpo LLCCollections Agent at Mrs Bpo LLC