Darien Baughman
Devils Lake,ND
Summary
Dynamic and motivated professional thriving in fast-paced work environments, consistently seeking opportunities for learning and growth to achieve maximum potential. A strong commitment to excellence drives the pursuit of new challenges and development opportunities. Authorized to work in the U.S. for any employer, ready to contribute skills and enthusiasm to a collaborative team.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Parts Counter Person
Devils Lake Cars
11.2022 - Current
- Managed inventory levels to ensure availability of parts and accessories.
- Provided exceptional customer service, resolving inquiries and processing orders efficiently.
- Collaborated with suppliers to source quality parts and maintain vendor relationships.
- Trained new staff on product knowledge, customer interaction, and order fulfillment processes.
- Implemented improved workflow procedures that enhanced efficiency in parts retrieval operations.
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Attended trainings on new products and industry trends, increasing knowledge base and staying current within the field.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
- Educated customers on proper installation techniques and product usage, reducing returns or exchanges due to improper use.
- Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both staff and clients alike.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Communicated effectively with suppliers to ensure timely delivery of requested parts for customers'' needs.
- Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Researched vehicles and parts via physical catalogs and electronic means.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Stocked and managed stock of parts.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Assisted customers in finding appropriate parts promptly.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Organized parts storage and stocked inventory according to established guidelines.
- Adhered to company guidelines for performance and compliance.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
Bartender
Thirsty’s Bar and Grill
05.2021 - 02.2023
- Mixed drinks, stocked coolers, bus tables, wait tables, put in food orders, sweep, take out garbage, switch out beer kegs and CO2 tanks, do dishes
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared garnishes by evenly slicing and pitting fruits.
- Crafted and served diverse drink menu items in high-pressure environments.
- Maintained cleanliness and organization of bar area to enhance guest experience.
Customer Support Specialist
Devils Lake Cars
04.2022 - 11.2022
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance customer service processes and improve satisfaction rates.
- Trained new staff on company policies, procedures, and customer support tools to ensure consistent service delivery.
- Analyzed customer feedback to identify trends and implement improvements in service strategies.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Collaborated with product team to communicate customer needs, leading to enhancements that increased user satisfaction.
- Spearheaded cross-department initiative to streamline communication, resulting in quicker problem-solving for customers.
- Developed knowledge base of frequently asked questions and solutions, facilitating faster issue resolution.
- Elevated customer support experience by adopting customer-first approach in all interactions.
- Led project to integrate chat support, offering customers additional, convenient contact channel.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
- Optimized use of CRM tools, ensuring accurate tracking and follow-up of customer interactions.
Detailing
Devils Lake Cars
03.2020 - 04.2022
- Bring new, used, and customer vehicles in for various cleaning packages offered such as wash-n-vacs, full details, and waxing.
- Enhanced customer satisfaction by meticulously cleaning and detailing vehicles to showroom quality.
- Increased customer satisfaction by providing high-quality, timely detailing services.
- Enhanced customer satisfaction with thorough interior cleaning and detailing tasks.
Bartender
Buck-its Bar
05.2015 - 10.2020
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Assisted with inventorying beverage stock and bar supplies.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared garnishes by evenly slicing and pitting fruits.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Built relationships with vendors to manage orders and negotiate costs.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Managed inventory levels, ensuring timely ordering of supplies and ingredients.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Kennel Staff
Eddie and Barkus
11.2019 - 02.2020
- Evaluate new dogs that would be attending daycare, make sure everyone has plenty of water, clean up after all pets, power wash and scrub all pens and hallways in between, and watch them to make sure none of them harm themselves or other dogs in the daycare until their parents come to pick them up.
Waitress
Brewbird
10.2019 - 01.2020
- Delivered exceptional customer service in fast-paced environment.
- Collaborated with kitchen staff to facilitate smooth food delivery.
- Trained new waitstaff on menu knowledge and service protocols.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Monitored inventory levels and coordinated with suppliers for stock replenishment.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
Assembler
Fargo Assembly
10.2018 - 10.2019
- Ran wires, on a blueprint that was enlarged to scale of actual size of product, from one point to its another in the appropriate spot. Attach connectors and matching locks. Test the harness by running power through it to check for shortages or misplaced wires. Tape excess hanging wires, apply and tape proper conduit to protect wires. Label and scan product before boxing up and giving it to Quality Control for inspection.
- Complied with production and assembly instructions
- Assembled Wire Harnesses
- Assembled components according to specifications and quality standards.
- Inspected finished products for defects and ensured compliance with quality control measures.
- Trained new employees on assembly techniques and safety protocols.
- Maintained clean and organized work area to promote safety and productivity.
- Documented production activities accurately for tracking purposes.
- Demonstrated exceptional attention to detail while assembling intricate components, resulting in fewer defects and higher overall quality levels.
- Worked different stations to provide optimal coverage and meet production goals.
- Improved production efficiency by assembling products according to established guidelines and quality standards.
- Reduced assembly errors by carefully following work instructions and ensuring proper alignment of components.
- Increased product output by consistently meeting daily production goals and maintaining a high level of productivity.
- Quickly adapted to new production methods and technologies, maximizing efficiency in the assembly process.
- Expedited order fulfillment through precise assembly of custom orders according to customer specifications.
- Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
- Ensured product reliability by conducting thorough pre-shipment functional tests.
- Assembled complex electronic components for successful product launches, adhering strictly to engineering blueprints.
- Completed tasks on time to meet quality and safety standards.
- Verified part numbers and placed parts in appropriate shipping containers.
- Participated in projects requiring assembly of large and small components.
Bartender
City Brew Hall
05.2018 - 10.2018
- Crafted and served diverse drink menu items in high-pressure environments.
- Maintained cleanliness and organization of bar area to enhance guest experience.
- Trained new staff on cocktail preparation and customer service protocols.
- Developed seasonal drink specials to increase customer engagement and sales.
- Coordinated with kitchen staff to ensure seamless service during peak hours.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Bartender
Eagles Club
05.2014 - 05.2016
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Managed inventory levels, ensuring timely ordering of supplies and ingredients.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Implemented efficiency improvements in drink preparation processes for quicker service.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Cashier/Customer Service
Nathans Burgers
06.2011 - 06.2013
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Processed sales transactions for cash, debit, and credit purchases.
- Provided support to fellow team members when needed, creating a cohesive work environment.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
- Collaborated with team members to maintain smooth operations during high-volume periods.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
- Trained new hires on company procedures and best practices, ensuring seamless integration into the team.
- Established a rapport with regular customers, fostering a sense of community and loyalty to the establishment.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Resolved customer complaints promptly, maintaining positive guest relations and loyalty.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
Cashier
Mick’s 281 Service
05.2010 - 04.2012
- Developed rapport with regular customers, enhancing loyalty and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High school or equivalent - Liberal Arts
Lake Region State College
Devils Lake, ND05.2015
Skills
- Customer service (12 years)
- Waitress (8 years)
- Assembly (1 year)
- Assembly Worker (1 year)
- POS (2 years)
- Server (9 years)
- Fast learner (10 years)
- Kennel Experience (Less than 1 year)
- Ordering parts
- Forklift operation
- Inventory auditing
- Returns processing
- Parts identification
Certification
- Mechanical Skills: Aptitude — Highly Proficient October 2019 Understanding and applying mechanical concepts and processes. Full results: https://share.indeedassessments.com/share_assignment/dq2-tu9hlanzfex2
- Mechanical Skills: Monitoring — Proficient October 2019 Monitoring machine indicators to determine appropriate functioning. Full results: https://share.indeedassessments.com/share_assignment/l-qwxezynd-giwap
- Organizational Skills — Highly Proficient October 2019 Arranging and managing information or materials using a set of rules. Full results: https://share.indeedassessments.com/share_assignment/re8ycuxav6w4qksf
- Reliability — Highly Proficient October 2019 Tendency to be dependable and come to work. Full results: https://share.indeedassessments.com/share_to_profile/d1a5e6214b51b806c1d54f82341fd138eed53dc074545cb7
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Parts Counter Person
Devils Lake Cars
11.2022 - Current
Customer Support Specialist
Devils Lake Cars
04.2022 - 11.2022
Bartender
Thirsty’s Bar and Grill
05.2021 - 02.2023
Detailing
Devils Lake Cars
03.2020 - 04.2022
Kennel Staff
Eddie and Barkus
11.2019 - 02.2020
Waitress
Brewbird
10.2019 - 01.2020
Assembler
Fargo Assembly
10.2018 - 10.2019
Bartender
City Brew Hall
05.2018 - 10.2018
Bartender
Buck-its Bar
05.2015 - 10.2020
Bartender
Eagles Club
05.2014 - 05.2016
Cashier/Customer Service
Nathans Burgers
06.2011 - 06.2013
Cashier
Mick’s 281 Service
05.2010 - 04.2012
High school or equivalent - Liberal Arts
Lake Region State College
Additional Information
Skills Waitress (6 years), Busser (6 years), Barback (4 years), Bartending