Darien Butler
Carol Stream,United States
Summary
Enthusiastic & hardworking with a solid understanding of operational practices and safety standards. Always eager to contribute to business success. Experienced in reading, understand and accurately follow directions to complete efficient work and providing high quality work in customer service. Focused on customer satisfaction and team productivity contribute to team success with field knowledge and dedication to going above and beyond to do every job correctly. Proficient in adapting to new processes and requirements. Dedicated to customer satisfaction. Compassionate CNA known for maintaining high productivity levels and completing tasks efficiently. Possess specialized skills in patient care, vital signs monitoring, and hygiene assistance that ensure optimal support and comfort for patients. Excel in communication, empathy, and time management, contributing to positive outcomes in fast-paced healthcare settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Victory Center of Bartlett
Bartlett, IL
05.2024 - Current
- Assist nurses and medical staff with patient care tasks
- Administer medications under the supervision of a nurse
- Monitor and record vital signs of patients
- Provide direct patient care in accordance with established protocols
- Assist in emergency situations and critical care settings
- Support patients by escorting them to the dining room, and activities
- Administer Medication
CNA
Wyndemere Senior Living Campus
Wheaton, IL
05.2024 - Current
- Provides for activities of daily living by assisting with serving meals, feeding patients as necessary and ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals
- Provides adjunct care by administering enemas, douches, non-sterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; and applying restraints
- Maintains patient stability by checking vital signs and weight; testing urine and recording intake and output information
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to nursing supervisor
- Documents actions by completing forms, reports, logs, and records
- Maintains work operations by following policies and procedures
- Protects organization's value by keeping patient information confidential
- Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures; federal, state, and local requirements; and jcaho standards
- Updates job knowledge by participating in educational opportunities, reading professional publications, participating in professional organizations, and maintaining licensure
- Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments
Healthcare Administrator Management & Military Medic
U.S. Air Force
Fort Wayne, IN
08.2021 - Current
- Performs and directs patient management functions
- Interprets communications, directives, and publications
- Coordinates release of information functions
- Prepares health record copies and abstracts
- Prepares, files, safeguards, transfers, and retires health records
- Maintains patient locator and suspense files
- Prepares, codes, and transmits clinical record cover sheets
- Transcribes daily information onto charts
- Transcribes physicians' orders, and prepares requests for diagnostic tests, consultations, and referrals
- Performs functions to admit, discharge, and transfer patients
- Compiles information and prepares reports, graphs, and charts on bed occupancy, staffing, dental health, medical care from civilian sources, and professional activities
- Prepares patient related correspondence and special orders for patient assignment, reassignment, and aeromedical evacuation
- Coordinates and prepares forms
- Identifies and processes Line of Duty (LOD) determinations
- Monitors Special Needs Identification and Assignment Coordination (SNIAC) program
- Identifies, coordinates, and processes medical conditions requiring Medical Evaluation Board/Integrated Disability Evaluation System (MEB/IDES) proceedings
- Verifies patient eligibility
- Performs procedures for network referrals
- Provides claims assistance and counseling to beneficiaries
- Oversees Patient Squadron and Casualty Reporting programs
- Manages TRICARE Marketing, birth registration, medical in/out-processing, TRICARE contract management, TRICARE enrollment and death processing
- Performs and manages unit-level medical readiness functions
- Ensures understanding of DoD organizational structure and command relationships
- Performs duties as the unit deployment manager, managing UTCs and ensuring assigned personnel are appropriately trained and equipped
- Assesses the medical unit's capabilities to support wartime, humanitarian assistance and installation response requirements
- Ensures publication and currency of unit plans and provides input to wing plans (Medical Contingency Response Plan [MCRP], Comprehensive Emergency Management Plan, Disease Containment Plan, Installation Deployment Plan, etc.)
- Establishes/maintains memorandums of agreement and understanding
Front Line Associate Manager
Sam's Club
Addison, IL
06.2023 - 10.2024
- Reviewed and resolved differences between accounting information and cash drawer
- Greeted customers and responded to requests for information
- Processed credit card, EBT, and gift certificate payments with electronic computer system
- Assisted with purchasing decisions and located merchandise for customers
- Maintained organized and orderly front end and removed carts, baskets and debris
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution
- Operated cash register swiping barcode items across electronic scanner to record price and collected payment
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention
- Performed cash, card and check transactions to complete customer purchases
Amazon Fulfillment Associate
Amazon.com
Aurora, IL
02.2021 - 01.2024
- Maintaining a schedule to ensure that all shipments are unloaded from incoming ships within 24 hours of their arrival
- Coordinating with customs officials to ensure that all documentation is in order before unloading begins
- Assisting with the loading of cargo onto outgoing ships
- Communicating with other departments within the company to ensure that shipments are picked up on time
- Reporting any damage to goods or loss of inventory during transit
- Working with other dock hands to ensure that all containers are offloaded in a safe manner
- Coordinating with shipping companies to ensure that cargo is delivered on time
- Coordinating with other departments to ensure that paperwork is processed correctly
- Inspecting packages for damage or signs of tampering during shipment
Data Entry & Administration Rep
Salvage
Schererville, IN
05.2020 - 04.2021
- Proficient knowledge in Outlook, Word, Excel and Microsoft word
- Insert customer and account data by inputting text based and numerical information from source documents within time limits
- Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
- Review data for deficiencies or errors, correct any incompatibilities if possible and check output
- Research and obtain further information for incomplete documents
- Apply data program techniques and procedures
- Generate reports, store completed work in designated locations and perform backup operations
- Comply with data integrity and security policies
- Ensure proper use of office equipment and address any malfunctions
- Proven data entry work experience, as a Data Entry Operator or Office Clerk
- Typing speed and accuracy
- Excellent knowledge of correct spelling, grammar and punctuation
- Attention to detail
- Confidentiality, Organization skills, with an ability to stay focused on assigned tasks
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Greeted and assisted customers in person and over the phone.
- Created and maintained customer accounts, accurately entering data into database systems.
- Provided administrative support to management team, including scheduling meetings, preparing reports and filing documents.
- Processed incoming payments via cash, check or credit card.
- Handled confidential information with discretion and care.
- Answered multi-line telephone system, directed calls appropriately and took messages when necessary.
- Assisted with preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Maintained office supplies inventory by checking stock levels; ordering supplies as needed.
- Responded promptly to customer inquiries regarding products or services offered by company.
Sales Lead Manager
Kohls Department Store
Highland, IN
08.2018 - 09.2018
- Developed and implemented strategies to increase sales volume and profit margins.
- Managed a team of 10+ sales representatives in a fast-paced environment.
- Monitored daily, weekly, and monthly performance metrics to ensure targets were met.
- Conducted regular training sessions for new and existing sales staff members.
- Compiled detailed reports on market trends, competitor activity, and customer insights.
- Implemented incentive schemes to motivate the sales team and boost productivity levels.
- Coordinated closely with other departments such as operations, finance, HR and logistics.
- Ensured that all team members adhered to established processes and procedures.
- Built relationships with potential customers through cold calling, emailing and networking events.
- Resolved customer complaints quickly while maintaining high standards of service excellence.
- Created presentations highlighting key features of products and services for prospective clients.
- Represented the company at trade shows, conferences and other public relations events.
- Responded to questions from customers after presenting key details about company's products and services.
- Worked jointly with team members to assist with closing of leads.
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Processed refunds and exchanges according to company policy.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
Crew Member/Assistant Manager
Wendy's
Griffith, IN
02.2011 - 12.2014
- Ability to stand for long periods
- Frequent bending, kneeling, lifting (25 - 50 pounds)
- Ability to use Headset to take customer orders or to take or give direction
- Ability to use general restaurant equipment (e.g
- Warmer, fryer, slicer, grill, etc.)
- Ability to come to work promptly and regularly
- Ability to take direction and work well with others
- Ability to accomplish multiple tasks within established timeframes
- Ability to concentrate and perform duties accurately
- Ability to learn and apply policies and procedures
- Ability to react to change productively and handle other tasks assigned
- Ability to complete all applicable training programs
- Ability to work in a fast-paced environment that may involve exposure to noise, heat, cold or other elements
Education
High school or equivalent -
Calumet High School
Gary, IN06.2021
Associate of Applied Science - Nursing
College of DuPage
Glen Ellyn, ILSkills
- Data Entry
- Time management
- Customer service
- DoD Experience
- Healthcare management
- Leadership
- Military intelligence
- HIPAA
- Intelligence experience
- Medical terminology
- Military medic
- Patient monitoring
- Administrative experience
- Behavioral health
- Microsoft Word
- Microsoft Excel
- Phone etiquette
- Data entry
- Patient care
- Patient assessment
- Microsoft Office
- Communication skills
- Medical office experience
- Documentation review
- Patient observation
- Senior care
- Dementia care
- Hoyer lift
- Acute care
- Front desk
- Computer skills
- Organizational skills
- Medical receptionist
- Infectious disease care
- CNA license
- Wound care
- Compassionate caregiver
- Companionship and emotional support
- Dementia and Alzheimer's knowledge
- Light Housekeeping
- Collecting vital signs
- Calm and level-headed under duress
- Basic Life Support
- Feeding Assistance
- Toileting assistance
- Patient-focused care
- Patient Lifting
- Electronic Charting
- Dressing assistance
- Maintaining confidentiality
- Monitoring fluids
- Documenting behaviors
- Observing responses
- Patient Relations
- Merchandise Strategizing
- Hiring and Training
- Goal Setting
- Coaching and Mentoring
- Stockroom Management
- Shift Scheduling
- Sales Growth
- Sales Leadership
- Problem-Solving
- Staff Management
- Strong multi-tasking
- Dependable and reliable
- Accurate money handling
- Safety mindset
- Shrinkage Control
- Inventory Control
- Customer Service
- Decision-Making
- Sales Analysis
- Store maintenance
- Highly motivated
Certification
- BLS Certification, 12/01/23, 12/31/24, DOD (U.S Air Force)
- CPR Certification, 12/01/23, 12/31/24, DOD (U.S. Air Force)
- CNA, 05/01/24, 05/31/26
- Military Medic , 10/11/2022 - Current
Military Service
Air National Guard, United States, E3, 08/01/21, Present, Performs a range of duties such as supervising and managing Air Force Dining Facilities, operating lodging facilities, executing fitness programs, managing mortuary affairs, and providing liaison support to the Defense Commissary Agency and the Army and Air Force Exchange Service., BLS certificated, CPR certificated
Languages
English
Native/ Bilingual
Timeline
CNA - Certified Nursing Assistant
Victory Center of Bartlett
05.2024 - Current
CNA
Wyndemere Senior Living Campus
05.2024 - Current
Front Line Associate Manager
Sam's Club
06.2023 - 10.2024
Healthcare Administrator Management & Military Medic
U.S. Air Force
08.2021 - Current
Amazon Fulfillment Associate
Amazon.com
02.2021 - 01.2024
Data Entry & Administration Rep
Salvage
05.2020 - 04.2021
Sales Lead Manager
Kohls Department Store
08.2018 - 09.2018
Crew Member/Assistant Manager
Wendy's
02.2011 - 12.2014
High school or equivalent -
Calumet High School
Associate of Applied Science - Nursing
College of DuPage
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