Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Darien Chandler

Buffalo,NY

Summary

Dynamic hospitality professional with a proven track record at New York Beer Project, excelling in customer service and creative mixology. Recognized for enhancing guest experiences through strong multitasking and effective communication. Committed to fostering teamwork and building loyal clientele, consistently delivering exceptional service in high-pressure environments.

Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.

Overview

14
14
years of professional experience

Work History

Bartender

New York Beer Project
05.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Direct Support Specialist

Community Services For Every1
08.2022 - 06.2024
  • Administered medication to clients according to prescribed schedules, ensuring proper dosage and adherence to guidelines.
  • Coordinated transportation arrangements for clients both independently or utilizing agency-provided vehicles as needed for appointments or outings.
  • Supported families in understanding their loved ones'' abilities and needs, providing resources for additional assistance when required.
  • Maintained detailed records of client progress, sharing updates with relevant parties during regular meetings.
  • Assisted with daily living activities such as meal preparation, personal hygiene, and housekeeping tasks, promoting self-sufficiency when possible.
  • Promoted independence among clients by teaching essential life skills and offering consistent encouragement.
  • Contributed to a positive team dynamic among fellow Direct Support Specialists through open communication, collaboration, and sharing best practices.

Bartender

The Barrel Factory
07.2021 - 03.2024
  • Kept bar presentable and well-stocked to meet customer needs.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.

COVID-19 Contact Tracer

Public Consulting Group, Inc.
01.2019 - 04.2022
  • Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
  • Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.
  • Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
  • Improved contact tracing efficiency with accurate data entry and case management system utilization.
  • Streamlined workflows by collaborating closely with fellow Contact Tracers, fostering a supportive work environment that prioritized accuracy and efficiency.
  • Trained new team members on best practices for effective contact tracing procedures, enhancing overall team performance.
  • Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
  • Continuously updated knowledge of COVID-19 developments to provide up-to-date recommendations to the public.
  • Optimized communication skills while addressing language barriers and diverse backgrounds during contact tracing interactions.

Server

Outback Steakhouse
11.2018 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.

Sales Manager

Billy Beez
09.2016 - 04.2018
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.

Head Busser

Salvatores Italian Gardens
12.2013 - 05.2015
  • Proactively identified opportunities for improvement within the bussing process resulting in streamlined workflow.
  • Maintained a safe, sanitary environment by adhering to strict cleanliness standards and guidelines.
  • Established rapport with regular patrons fostering loyalty towards the establishment.
  • Expertly navigated challenging situations such as large parties or complicated setups while maintaining professionalism and effectiveness.
  • Demonstrated attention to detail in table settings, ensuring all items were properly placed according to restaurant standards.
  • Collaborated closely with host/hostess staff for seamless transitions between guests arriving and departing tables.
  • Displayed adaptability in accommodating special requests from guests, ensuring a memorable and satisfying dining experience.
  • Supported staff training initiatives, sharing best practices on bussing techniques for new hires.

Electronic Sales

Toys"R"Us
11.2011 - 03.2012
  • Promoted special deals and new menu items enthusiastically to encourage additional sales opportunities for the business.
  • Streamlined the sales process by utilizing CRM software to track leads, manage appointments, and maintain accurate records of customer interactions.
  • Proactively communicated with store management regarding inventory needs, ensuring timely replenishment of products and a well-stocked sales floor at all times.
  • Led the implementation of new CRM systems, optimizing sales team efficiency and improving customer engagement capabilities.
  • Assisted in the creation of persuasive sales presentations, contributing to higher closing rates.

Education

Associate of Arts -

Erie Community College
Buffalo, NY
05-2024

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Hospitality service expertise
  • Salesmanship
  • Creative mixology
  • Anticipating guest needs

Interests

  • Acting and Theatre
  • Writing screenplays and Directing cinema
  • Martial Arts
  • Avid Reader
  • Strategy Games
  • Researching History

Timeline

Bartender

New York Beer Project
05.2024 - Current

Direct Support Specialist

Community Services For Every1
08.2022 - 06.2024

Bartender

The Barrel Factory
07.2021 - 03.2024

COVID-19 Contact Tracer

Public Consulting Group, Inc.
01.2019 - 04.2022

Server

Outback Steakhouse
11.2018 - 03.2020

Sales Manager

Billy Beez
09.2016 - 04.2018

Head Busser

Salvatores Italian Gardens
12.2013 - 05.2015

Electronic Sales

Toys"R"Us
11.2011 - 03.2012

Associate of Arts -

Erie Community College

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