Darien Diebold
Ellenton,FL
Summary
Dynamic Resident Retention Manager at Second Avenue with a proven track record in reducing turnover through effective conflict resolution and proactive resident engagement. Skilled in utilizing property management software to enhance lease renewals and drive financial performance, while fostering strong relationships and ensuring compliance with landlord-tenant laws. Results-driven Resident Retention Manager with proven success in enhancing occupancy rates and driving retention strategies. Expertise in team leadership, conflict resolution, and customer relationship management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Resident Retention Manager
Second Avenue
Tampa, FL
11.2021 - Current
- Direct the Renewals & Move-Outs Department, providing leadership, performance coaching, and workflow oversight to ensure high team productivity and resident satisfaction.
- Drive resident retention strategy by proactively engaging residents on lease renewals, resolving complex concerns, and negotiating solutions that increase occupancy and reduce turnover.
- Collaborate with the Pricing and Revenue teams to secure competitive renewal offers and manage the full Notice to Vacate (NTV) lifecycle to prevent unnecessary move-outs.
- Utilize data and reporting tools to monitor renewal eligibility, forecast retention trends, and support strategic decision-making across the department.
- Ensure full compliance with landlord–tenant laws, regulatory standards, and company policies throughout all renewal and move-out activities.
- Delivered significant business impact by improving retention from 65–70% in 2024 to 70–74% in 2025, strengthening revenue stability and overall portfolio performance.
Resident Relations Manager
Progress Residential
Tampa, FL
03.2021 - 11.2021
- Manage on-site leasing operations while supporting pre-construction, final construction, and ongoing property management activities across assigned homes to ensure readiness and marketability.
- Optimize operational efficiency by coordinating schedules, resources, and communications to create a seamless and positive resident experience.
- Provide high-level customer service by addressing resident inquiries, resolving concerns promptly, and coordinating timely maintenance responses.
- Conduct routine property inspections to ensure asset quality, market competitiveness, and adherence to company standards.
- Serve as a New Hire Ambassador, onboarding and mentoring new team members to promote strong performance, cultural alignment, and consistent application of best practices.
Education
Associate of Arts - Criminal Justice
Keiser University
Tampa, FL12-2018
High School Diploma -
Newsome High School
Lithia, FL06.2011
Skills
- Team leadership
- Conflict resolution
- Attention to detail
- Exceptional Time management
- Active listening
- Process improvement
- Research and analysis
- Customer relationship management
References
Available upon request.
Certification
- First Aid/ CPR Certified
- Google AI Essentials
- Agentic AI and AI Agents: A Primer for Leaders
- Project Management Certification: 5 out of 7 courses completed towards final certification.
Accomplishments
- 2023 Relationship Builder Extraordinaire with Second Avenue
- 2019 Most Improved Financials with Greystar
- 2022 September Employee of the Month with Second Avenue
- 2021 New Hire Ambassador with Progress Residential
Timeline
Resident Retention Manager
Second Avenue
11.2021 - Current
Resident Relations Manager
Progress Residential
03.2021 - 11.2021
Associate of Arts - Criminal Justice
Keiser University
High School Diploma -
Newsome High School