Darien Douglas
Little Rock,AR
Summary
Highly organized and detail-oriented with experience providing administrative support to office staff and facilitating smooth patient appointments and payment processing. Skilled in organizing paperwork, documenting patient medical information, and ensuring office and patient needs are met. Committed to providing excellent customer service and maintaining accurate records for a successful healthcare environment.
Overview
5
5
years of professional experience
Work History
Sales Consultant and Key Holder
AT&T
12.2023 - Current
- Earned Rookie Rock Star Award.
- Responsibilities revolve around the ability to network, build relationships with customers, and persuade others to purchase products in the cellular, internet, and television industries.
- Document customer's information, histories and insurance details to facilitate smooth appointments and payment processing.
- Support staff and operational requirements with administrative tasks.
- Opening and closing activities including safe, banking, and inventory responsibilities.
Central Sterile Processing Technician
Arkansas Urology
01.2020 - 07.2022
- Maintained confidentiality and integrity of patient data.
- Adhered to strict document deadlines for charting and other paperwork.
- Contributed to facility-wide infection control efforts by staying up-to-date on advancements in sterilization technologies, techniques, and industry guidelines.
- Promoted a culture of continuous improvement by identifying opportunities for process enhancements within the department.
- Fostered a team-oriented environment by actively participating in staff meetings, sharing knowledge with peers, and providing constructive feedback on departmental performance.
- Established strong working relationships with colleagues across departments to facilitate smooth communication and coordination during surgical procedures.
Dental Front Desk Associate
DDS Dentures And Implants
01.2019 - 08.2020
- Created a positive experience for patients.
- Roomed patients.
- Cleaned and stocked rooms and stations
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained patient records in compliance with security regulations.
- Gathered information, scheduled appointments, answered and returned calls.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
Education
Internship
Arkansas Children's Hospital Intern
Little Rock, Arkansas05.2019
Basic Course Work
University of Arkansas, Pulaski Tech
Little Rock, Arkansas2017
High School Diploma -
Joe T. Robinson High School
Little Rock, AR05.2015
Skills
- Understanding of confidentiality laws -HIPAA
- Treatment room setup
- Health, safety, and sterilization practices
- Adept at multi-line phones
- Microsoft suite knowledge
- EHR systems
- Excellent multitasking capability
- Customer and client relations
- Office Administration
- Scheduling proficiency
- Managing patient records
- Understanding of medical terminology
- Customer Service
- Process Improvement
- Animal and Kennel care
Timeline
Sales Consultant and Key Holder
AT&T
12.2023 - Current
Central Sterile Processing Technician
Arkansas Urology
01.2020 - 07.2022
Dental Front Desk Associate
DDS Dentures And Implants
01.2019 - 08.2020
Internship
Arkansas Children's Hospital Intern
Basic Course Work
University of Arkansas, Pulaski Tech
High School Diploma -
Joe T. Robinson High School
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