JavaScript
DARIEN FORD
Chicago,IL
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
IT Help Desk Analyst (PT)
Fleetcor/ ale solutions
11.2023 - Current
- Primary focus of End User Analyst
- ServiceNow, Azure Active Directory, Microsoft Intune Admin
- Identifying and diagnosing issues with computers, peripherals, and software
- Offering support using remote assistance tools to troubleshoot and resolve issues.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions
- Installed system updates to address vulnerabilities and reduce security issues
- Identified and resolved problems through root cause analysis and research
IT & Customer Success Analyst
Lightology LLC
01.2022 - 03.2023
- IoT/networking, Troubleshoot, and support Microsoft Azure services
- Developed KPI dashboards for customer service employees in Python and SQL
- Integrated data into automated system for customer service employees from Oracle NetSuite to Salesforce
- Decreased customer service response times by 10% with automated system implementation, resulting in 30% increase in new customer acquisition
- Customer Relationship management (CRM)
- Developed standard operating procedures and internal processes related to program.
- Developed standard operating procedures and internal processes related to program
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
Production Associate(Temp)
Guardian Engineered Glass Production
08.2020 - 12.2020
- Glass Assembler, CNC milling software & shape Grinder
- Took on additional shifts during peak work periods to keep projects on schedule.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Tracked production statuses, coordinated workflow and reported and coordinated schedules.
- Inspected final products to assess compliance with quality standards and established tolerances
- Took on additional shifts during peak work periods to keep projects on schedule
- Investigated reports of defective, damaged or malfunctioning parts, assemblies, equipment and systems to identify problems and resolutions
Education
Bachelors in Computer Science -
Southern Illinois University
Carbondale 09.2015 - 01.2020
Skills
System Analysis
Information Gathering
Report Preparation
Documentation and Reporting
Root Cause Analysis
Workflow Analysis
Data Research and Validation
Data Integrity Assurance
SQL and Databases
Data Processing
SQL Programming
Data Modeling
Machine Learning
Certification
CompTIA A+
Skills And Technologies
- C++
- C#
- SQL
- PHP
- Python
- MATLAB
- Drupal
- JavaScript
- Java
- React
- HTML & CSS
- Microsoft Office
- Active Directory
- AMS
Software
C
Python
React
Drupal
Timeline
IT Help Desk Analyst (PT)
Fleetcor/ ale solutions
11.2023 - Current
IT & Customer Success Analyst
Lightology LLC
01.2022 - 03.2023
Production Associate(Temp)
Guardian Engineered Glass Production
08.2020 - 12.2020
Bachelors in Computer Science -
Southern Illinois University
09.2015 - 01.2020