Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Darien Gonzalez

Miramar,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.

Overview

1
1
year of professional experience

Work History

Costumer Services Supervisor

Coverall Medical Center
04.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted with training and development of team members.
  • Handled customer complaints and inquiries.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated job knowledge by attending workshops, training sessions, and educational opportunities.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
  • Provided primary customer support to internal and external customers.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proved successful working within tight deadlines and a fast-paced environment.

Cashier

Taco Bell
08.2022 - 02.2023
  • Greeted customers entering the store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.

Education

High School Diploma -

American High School Academy
Miami, FL
03.2023

Skills

  • Schedule Mastery
  • Prioritization
  • Sales Quota Achievement
  • Brand Representation
  • Drawer management
  • Customer assistance
  • Guest inquiries
  • Staff Training
  • Reports and documents

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Cashier

Taco Bell
08.2022 - 02.2023

Costumer Services Supervisor

Coverall Medical Center
04.2022 - Current

High School Diploma -

American High School Academy

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Darien Gonzalez