Nykaira Holliday
Philadelphia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Warehouse Team Member
Stryker
04.2023 - 12.2024
- Verified quantity and description of materials received by checking merchandise against packing list.
- Managed warehouse operations and verified proper shipment procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assisted in receiving, stocking and distribution of merchandise.
- Maintained clean, orderly work environment free of hazards.
- Participated in regular warehouse meetings and trainings to stay updated on company policies, industry trends, and best practices.
- Demonstrated flexibility and adaptability by readily taking on additional responsibilities during peak seasons or as needed to support overall team performance.
- Provided support during high-volume periods, adjusting schedules and priorities to ensure all orders were processed on time.
- Checked packages and merchandise for damage and notified vendors.
- Trained new team members on warehouse procedures, protocols and best practices, ensuring smooth onboarding process for new hires.
- Worked On-Call to distribute inventory to hospitals and medical facilities.
Scheduling Coordinator
Wyndmoor Hills
02.2022 - 08.2022
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Developed weekly production status reports for supervisor and manager.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Worked with manager and supervisor to plan and coordinate production schedules.
Dietary Assistant
Wesley Enhanced Living
06.2019 - 10.2021
- Served meals to residents in accordance with established schedules and dietary procedures.
- Reported and documented resident changes in consumption or behaviors.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
- Inspected dishes and utensils for cleanliness.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Displayed enthusiasm and promoted excellent service to customers.
Medication Technician
Wesley Enhanced Living
12.2019 - 06.2021
- Communicated with patients and families to obtain patient medical histories and vital information.
- Reviewed patient progress to document effects of any prescribed medication.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Education
High School Diploma -
Northeast High School
Philadelphia, PA06.2016
Skills
- Client Needs and Assessments
- Guest Services
- Product Knowledge
- Customer Complaint Resolution
- Staff education and training
- Medical terminology knowledge
- Professional telephone demeanor
- Schedule Organization
- Confidentiality requirements
- Verbal and Written Communication
- Scheduling
- Filing
- Administrative Duties
Timeline
Warehouse Team Member
Stryker
04.2023 - 12.2024
Scheduling Coordinator
Wyndmoor Hills
02.2022 - 08.2022
Medication Technician
Wesley Enhanced Living
12.2019 - 06.2021
Dietary Assistant
Wesley Enhanced Living
06.2019 - 10.2021
High School Diploma -
Northeast High School
Similar Profiles
Nicholas DonenNicholas Donen
Distribution Associate at StrykerDistribution Associate at Stryker
Hadley ScottHadley Scott
Project Manager at StrykerProject Manager at Stryker
Jensen BuelteJensen Buelte
On-Site Specialist at StrykerOn-Site Specialist at Stryker