Darien Hummel
Indianapolis,IN
Summary
Diligent healthcare professional bringing numerous years of experience in operations, benefit management, organizational development and team building within diverse industries. Proficient in planning, coordinating and executing successful production strategies. Adept at improving operational stability, efficiency and profitability. Establishes excellent client relationships while working alongside internal stakeholders to effectively prioritize tasks and exceed performance metrics.
Overview
6
6
years of professional experience
Work History
Operations Manager
Sedgwick Claims Management Services Inc.
Indianapolis, IN
07.2020 - Current
- Ensures policies and procedures are followed to assure meeting service standards, state regulations, industry best practices, and client service expectations.
- Implementation overseer to one of Sedgwick's largest disability clients at its time in relation to client liaison, advocacy care, paid and unpaid leave departments.
- Administers company personnel policies in all areas and adheres to industry staffing standards and training recommendations.
- Promotes and facilitates support, guidance, leadership, and motivation to compel maximum performance.
Absence Management Team Lead
Sedgwick Claims Management Services Inc.
Hilliard, OH
10.2017 - 07.2020
- Ensured adequate service delivery was provided to the third largest disability implementation in Sedgwick history at its time, Verizon, through all functions and responsibilities pertaining to supervision of unpaid federal and client leave of absence areas.
- Administered company personnel policies in all sectors and adheres to company staffing standards which is not limited to interviews, hiring, establishing performance development plans, and conducting colleague performance management.
- Consistently analyze trends, compile data, and identify areas of opportunity toward process improvement.
- Fostering productive client and external vendor relationships to supplement meeting program metrics and benchmarks.
Patient Financial Services Shift Supervisor
Mount Carmel Health System - Corporate Services Center
12.2015 - 10.2017
- Facilitate human resource management to ensure all departmental responsibilities are met while supporting Mt. Carmel's mission and guiding behaviors.
- Performed as a key stakeholder in staffing decisions, automated time keeping, collections, financial counseling, data integrity, compliance policies, quality of customer service delivery, and monitoring of scheduled or to be scheduled service requests.
- Internally directed operations for Patient Access and System Support to encompass adequate 24/7 coverage for all Patient Access sites. This is not limited to firsthand participation in any front-line function toward ensuring business continuity.
- Externally provided support services to numerous Mt. Carmel facilities pertaining to registration within the emergency department, outpatient, and pre-planned service areas.
Education
Bachelor of Science - Health Services Administration
Ohio University
Athens, Ohio2015
Skills
- Punctual
- Microsoft Office
- Healthcare
- Ability to meet deadlines within assigned budget
- Adequate communication skills both oral and written
- Ethical
- Comprehend and facilitate administrative capabilities
- Process improvement
Affiliations
OhioHealth: O'Bleness Hospital - Athens, Ohio
Volunteer 2015
- Assessed current state of customer perception
- Found opportunities of improvement
- Provided recommendations based on information obtained through a formal consultation
Timeline
Operations Manager
Sedgwick Claims Management Services Inc.
07.2020 - Current
Absence Management Team Lead
Sedgwick Claims Management Services Inc.
10.2017 - 07.2020
Patient Financial Services Shift Supervisor
Mount Carmel Health System - Corporate Services Center
12.2015 - 10.2017
Bachelor of Science - Health Services Administration
Ohio University
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