Darien Mertinaj
Yonkers,NY
Summary
Dynamic restaurant waiter with a proven track record at Waiter, excelling in customer service and maintaining exceptional cleanliness standards. Recognized for enhancing service quality, leading to increased customer satisfaction. Skilled in multitasking and fostering a welcoming atmosphere, ensuring a memorable dining experience for all patrons.
Overview
9
9
years of professional experience
Work History
Waiter
Ocean Prime
Manhattan, NY
03.2023 - 09.2025
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Waiter
Benjamin Steakhouse
Manhattan, NY
02.2022 - 02.2023
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Resolved customer complaints promptly, maintaining high satisfaction levels and repeat business.
- Implemented upselling techniques to increase overall sales while enhancing guest experiences.
- Conducted regular table checks, ensuring guest needs were met consistently throughout service.
Waiter
Sapori Italian Restaurant
White Plains, NY
08.2019 - 01.2022
- Delivered exceptional customer service by effectively communicating menu offerings and daily specials.
- Managed order processing and ensured timely food delivery to enhance dining experience.
- Trained new staff on restaurant protocols, fostering a collaborative team environment.
- Streamlined inventory management by monitoring stock levels and preventing shortages.
Restaurant Waiter
Sergio’s Restaurant
Pelham, NY
09.2016 - 06.2019
- Provided exceptional customer service by promptly taking orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food delivery and presentation standards.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Assisted in training new waitstaff on restaurant procedures and customer interaction techniques.
Waiter
Avra Estiatorio
Manhattan, NY
09.2025 - 2026
- Provided exceptional customer service, ensuring a welcoming dining experience.
- Assisted in menu navigation, addressing guest inquiries with confidence.
- Collaborated with kitchen staff to ensure timely order delivery.
- Maintained cleanliness and organization of dining area for optimal guest satisfaction.
Education
High School Diploma -
Christopher Columbus
The Bronx, NY06.2019
Skills
- Excellent customer service
- Friendly and professional communication
- Guest satisfaction
- Conflict resolution
- Active listening
- Food and beverage knowledge
- Menu memorization
Timeline
Waiter
Avra Estiatorio
09.2025 - 2026
Waiter
Ocean Prime
03.2023 - 09.2025
Waiter
Benjamin Steakhouse
02.2022 - 02.2023
Waiter
Sapori Italian Restaurant
08.2019 - 01.2022
Restaurant Waiter
Sergio’s Restaurant
09.2016 - 06.2019
High School Diploma -
Christopher Columbus