Darien Swallow
Marietta,GA
Summary
Proven leader in operations management and team development, I significantly enhanced profitability and customer satisfaction at Domino's Pizza by implementing strategic cost control and staff training programs. My expertise in scheduling and fostering a motivated workforce led to notable service quality improvements, showcasing my ability to merge hard skills like waste reduction with essential soft skills in staff leadership. Of the two stores I have been a General Manager at, we have seen on average 25% sales increases and 30% order count increases. I have also lowered average delivery times from over 40 minutes to under 25 minutes.
Overview
9
9
years of professional experience
Work History
General Manager of Food Service
Dominos Pizza Inc.
01.2023 - Current
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Contributed to community engagement efforts through participation in local events, sponsorships of charitable initiatives, and partnerships with area schools or organizations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw training of more than 40 team members.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Motivated staff to perform at peak efficiency and quality.
Assistant Manager
Dominos Pizza Inc.
01.2019 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Food Runner
Sports Stop Pub & Grill
08.2015 - 05.2017
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Education
High School Diploma -
Murrieta Valley High School
Murrieta, CA06.2017
Skills
- Operations Management
- Cost Control
- Sales Growth
- Scheduling and Rostering
- Team Development
- Customer Service
- Quality Control
- Staff Leadership
- Hiring standards
- Staff Motivation
- Ordering Supplies
- Waste Reduction
Timeline
General Manager of Food Service
Dominos Pizza Inc.
01.2023 - Current
Assistant Manager
Dominos Pizza Inc.
01.2019 - 12.2022
Food Runner
Sports Stop Pub & Grill
08.2015 - 05.2017
High School Diploma -
Murrieta Valley High School