Darien Torlone
Bunker Hill
Summary
Dynamic healthcare professional with extensive experience at Valley Health, excelling in patient scheduling and operational efficiency. Proven ability to enhance customer satisfaction through clear communication and relationship building. Skilled in data entry and staff management, fostering team collaboration to achieve organizational goals and improve patient care standards.
Overview
24
24
years of professional experience
Work History
Coordinator
Valley Health - Winchester Family Practice - Rutherford Crossing
11.2016 - Current
- Coordinated patient scheduling, ensuring optimal use of clinic resources and reduced wait times.
- Streamlined communication between healthcare providers and patients, improving overall satisfaction and engagement.
- Assisted in the implementation of quality assurance initiatives, contributing to enhanced patient care standards.
- Led projects aimed at optimizing operational efficiency within the practice, aligning with organizational goals and objectives.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Completed bi-weekly payroll for 9 employees.
- Interceded between employees during arguments and diffused tense situations.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Monitored front areas so that questions could be promptly addressed.
Staff Nurse
West Virginia Internal Medicine and Infectious Disease
08.2013 - 08.2016
- Administered antiviral and antibiotic therapies to manage patient treatment plans.
- Monitored patient reactions to treatments, providing timely interventions as needed.
- Educated patients and families on infection prevention and management strategies.
- Conducted thorough assessments of patients presenting with symptoms suggestive of infectious diseases, enabling prompt diagnosis and initiation of appropriate treatments.
- Optimized patient flow by efficiently triaging cases and prioritizing those requiring immediate attention from Infectious Disease specialists.
- Improved patient satisfaction by providing compassionate nursing care during challenging illness experiences.
- Managed patients recovering from medical or surgical procedures.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Clinical Supervisor
Jefferson County WV, Health Department
01.2002 - 08.2013
- Supervised clinical operations, ensuring compliance with regulatory standards and best practices.
- Developed and implemented training programs for new clinical staff to enhance service delivery.
- Collaborated with healthcare teams to streamline patient care processes and improve outcomes.
- Evaluated staff performance through regular assessments, providing constructive feedback for improvement.
- Led multidisciplinary meetings to discuss treatment plans and coordinate care strategies effectively.
- Analyzed patient data to identify trends, informing strategic decisions for program enhancements.
- Managed budget allocations for clinical initiatives, optimizing resource utilization across departments.
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Responded to crisis situations with calm and professional approach to optimize support.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
- Lead and directed team of 5 clinical personnel and support staff.
- Ensured compliance with regulatory standards by conducting regular audits of clinical records and procedures.
- Managed caseloads effectively, ensuring timely assessments, treatment planning, and progress monitoring.
- Monitored adherence to ethical guidelines among clinical staff members, supporting their ongoing professional growth while maintaining high quality care standards.
- Increased client satisfaction by fostering a supportive and empathetic therapeutic environment.
- Conducted thorough assessments of clients'' needs to develop tailored treatment plans aimed at addressing specific challenges.
- Developed a comprehensive clinical training program for new hires to ensure consistent quality of care.
- Optimized scheduling processes that promoted efficient use of time in order to maximize clinician availability for direct patient contact.
- Facilitate hiring of qualified Health Department personnel by interview applicants and making recommendations for employment.
- Developed and monitored budget for clinical operations, ensuring optimal resource allocation and financial health.
- Conducted performance evaluations for clinical staff, identifying areas for development and implementing targeted training programs.
- Responded to patient complaints and concerns, restoring trust and maintaining clinic reputation for quality care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Communicated with patients, ensuring that medical information was kept private.
Education
No Degree - Nursing
Lord Fairfax Community College
Middletown, VALicensed Practical Nurse - Licensed Practical Nurse
James Rumsey Vocational And Technology
Hedgesville, WV06-1989
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- Relationship building
- Scheduling and calendar management
- Presenting ideas and plans
- Recordkeeping
- Staff management
- Patient scheduling
- Budget management
- Medical terminology
- Insurance verification
- Patient registration
- Time management
- Attention to detail
- Clear communication
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Task prioritization
- Deadline management
- Conflict resolution
- Risk management
- Team leadership
- Microsoft office
- Phone and email etiquette
- Coaching and mentoring
- Handling complaints
- Staff training
- Employee supervision
- Staff development and training
- Office management
- Support services
- Inventory management
- Motivational leadership
- Scheduling
- Appointment scheduling
- New hire orientation
- Goal setting
Timeline
Coordinator
Valley Health - Winchester Family Practice - Rutherford Crossing
11.2016 - Current
Staff Nurse
West Virginia Internal Medicine and Infectious Disease
08.2013 - 08.2016
Clinical Supervisor
Jefferson County WV, Health Department
01.2002 - 08.2013
No Degree - Nursing
Lord Fairfax Community College
Licensed Practical Nurse - Licensed Practical Nurse
James Rumsey Vocational And Technology