Darieon Hood
Hampton,GA
Summary
I am a dynamic professional with a broad background in logistics, customer service, and team leadership, actively seeking a role that challenges me to utilize my operations management and strategic problem-solving skills to enhance operational efficiency and contribute to company growth. As a resourceful Supervisor, I am adept at resolving critical issues promptly within a time-sensitive environment and have a successful history of building and sustaining high-performing teams. I am an organized, energetic, and adaptable leader dedicated to continuous improvement and known for inspiring staff to collaborate in meeting targets. With extensive experience as a motivational Supervisor, I excel in overseeing, coordinating, and distributing tasks among employees to meet organizational objectives, with a consistent record of fostering continuous improvement, performance enhancement, and effective schedule management. As a results-oriented Supervisor, I am skilled in managing and guiding all facets of operations, adept at handling multiple projects with conflicting priorities, focusing on process enhancements, safety measures, and quality assurance. I am also acknowledged for working closely with senior management to realize the company's goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
FedEx
Union City
01.2020 - Current
- Ensured efficiency and adherence to company standards while leading a team of 30 in logistics operations
- Promoted a culture of teamwork and high achievement.
- Ensured timely resolution of customer grievances, resulting in improved customer satisfaction.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Collaborated with other departments to coordinate workflow processes between teams.
- Created new strategies for improving customer service standards within the organization.
Lead / Tasker
FedEx
Union City
06.2018 - 12.2019
- Enforced adherence to safety protocols for every task, reducing the likelihood of injury or property damage.
- Utilized effective problem-solving abilities to promptly evaluate situations and achieve task completion on time.
- Consistently updated supervisor on task progress to ensure timely guidance.
Forklift Operator
DHL Supply Chain (Proctor & Gamble)
04.2016 - 05.2018
- Expertly managed freight movement and storage operations, optimizing warehouse space utilization
- Achieved consistently high accuracy in inventory management, reducing errors by 20%
- Recognized for exceptional performance and commitment to safety protocols.
Garden Recovery/Freight Team
The Home Depot
02.2016 - 04.2016
- Ensured seamless replenishment of store inventory, enhancing customer satisfaction and operational efficiency
- Provided knowledgeable assistance to customers, resolving inquiries promptly and professionally.
Delivery Specialist
IKEA
01.2015 - 08.2015
- Delivered superior customer service through timely and accurate furniture deliveries, exceeding customer expectations
- Maintained a perfect record of on-time deliveries, earning commendations for reliability and professionalism.
Education
Some College in Business Administration -
Eastern Illinois University
05.2008
Skills
- Strategic Planning & Execution
- Logistics & Supply Chain Management
- Team Leadership & Staff Development
- Customer Relationship Management
- Inventory Control & Optimization
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Some SQL & Six Sigma Training
- Data Analytics
- Exceptional Communication & Interpersonal Skills
- Process Improvement
- Employee Motivation
- Relationship Building
- Goal-Oriented
Certification
OSHA Certification (if applicable)
Additionalinformation
English speaker, available for relocation or travel as necessary.
Activities
- Harvey Colts Youth Football Coach
- Mentor & Tutor at Gwendolyn Brooks Middle School
- MVP, 2007 Illinois (IHSA) State Championship Football Game
Timeline
Supervisor
FedEx
01.2020 - Current
Lead / Tasker
FedEx
06.2018 - 12.2019
Forklift Operator
DHL Supply Chain (Proctor & Gamble)
04.2016 - 05.2018
Garden Recovery/Freight Team
The Home Depot
02.2016 - 04.2016
Delivery Specialist
IKEA
01.2015 - 08.2015
Some College in Business Administration -
Eastern Illinois University