Darieyn Flowers

• Notified customers of delinquent accounts with attempt to collect outstanding amounts.
• Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
• Received payment and posted to appropriate customer accounts.
• Recorded and updated customer personal accounts with accurate contact information.
• Arranged for debt repayment and established repayment schedule based on customer finances.
• Completed skip traces on customers failing respond to collection efforts.
• Negotiated payment arrangements with delinquent customers to resolve overdue balances.
• Identified and resolved complex billing issues related to debt collection activities.
• Processed payments received via phone, mail, online banking services, or other methods.
• Responded promptly to customer inquiries about their accounts over the phone or through email.

Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.

• Secured payments by following up with customers which disregarded promise to pay.
• Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
• Met demands of busy collections group by performing high volume of daily calls.
• Received and submitted payments and applied amounts to customer balances.
• Located debtors by utilizing skip tracking and other strategies.

• Answering Inbound as well as making outbound calls to physician and Pharmacy. Pharmacy Claims, Medical Claim, Authorization, Appeals.
• Accurately processed large volume of medical claims every shift.
• Documented customer correspondence in CRM to track requests, problems and solutions.
• Educated customers on special pricing opportunities and company offerings.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Stayed current on HIPAA regulations, benefits claims processing, medical terminology, and other procedures.
• Administered standard contract benefits to process pending claims for dental benefits.
• Complied with confidentiality regulations in handling customer information.
• Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
• Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.

• Stayed up to date on company products and services to support sales objectives.
• Educated customers on product features and technical details to highlight benefits.
• Negotiated prices and set up contracts to finalize sales agreements.
• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
• Developed key customer relationships to increase sales.

• Performed inventory counts and ordered materials.
• Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
• Tracked inventory usage, documented discrepancies and maintained overall count.
• Coordinated inventory, stocking, and ordering.
• Outlined production commitments and product timetables using sales forecast information and consumer trends.

• Stored copies of completed returns and related documents according to company procedures and business regulations.
• Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
• Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
• Finalized and processed paperwork with local, state and federal government authorities.
• Responded to state and federal tax notices by preparing written responses or tax return amendments.
• Managed largest branch in Houston region, achieving high customer satisfaction rates
• Verified accuracy of accounting disbursements such as payroll and vendor payments.
• Oversaw preparation of corporate balance sheets, income statements and other financial reports.

Collection, EKG/Doppler, Physician Referrals, Verifying Insurance, Filing, Bookkeeping, Appointments

• Scheduling, Perform diagnostic.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Scheduled appointments for patients via phone and in person.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Organized charts, documents and supplies to maintain team productivity.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.
• Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.

Answered customer questions about products and services and recommended appropriate solutions.

• Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
• Generated quotes, processed payments and documented customer communications.
• Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
• Produced sales documents, finalized deals and filed records.