Darihana Lopez
New York,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
24
24
years of professional experience
18
18
years of post-secondary education
Work History
Paraprofessional
Department Of Education
New York
09.2016 - Current
- Provide direct 1:1 social-emotional and academic support to students with disabilities.
- Collaborate with classroom teachers across all content areas to develop strategies to make learning accessible to all students.
- Documented student behaviors, interventions and outcomes to collaborate with lead teachers and families to address pertinent issues.
- Reported on student progress, behavior, and social skills to parents.
Early Head Start Head Teacher
The Bloomingdale Family Program
New York, NY
04.2010 - 09.2016
- Provided guidance, supervision, and instructions to children between ages of three and five.
- Developed appropriate plans, and individualized learning experience.
- Communicated with parents and other staff about student progress.
- Coordinated parent-teacher conferences 3 times during school year.
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Sales Associate/Cashier
M&M’S World
New York
01.2009 - 09.2012
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
Sales Associate/Cashier
El Mundo Department Store
New York
06.2000 - 03.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
Education
Master of Arts - Early Childhood Special Education
Touro College
New York, NY 01.2016 - Current
Bachelor of Arts - Early Childhood Special Education/ Psychology
Brooklyn College
Brooklyn, NY 01.2011 - 05.2013
Associate of Arts - Early Childhood Education
Borough of Manhattan Community College
New York, NY 08.2006 - 12.2009
High School Diploma -
Louis D. Brandeis High School
New York 09.2001 - 06.2006
Skills
Bilingual (Spanish and English)
Problem-solving skills
Interdisciplinary team collaboration
Classroom management
Microsoft Word, Excel and powerpoint
Timeline
Paraprofessional
Department Of Education
09.2016 - Current
Master of Arts - Early Childhood Special Education
Touro College
01.2016 - Current
Bachelor of Arts - Early Childhood Special Education/ Psychology
Brooklyn College
01.2011 - 05.2013
Early Head Start Head Teacher
The Bloomingdale Family Program
04.2010 - 09.2016
Sales Associate/Cashier
M&M’S World
01.2009 - 09.2012
Associate of Arts - Early Childhood Education
Borough of Manhattan Community College
08.2006 - 12.2009
High School Diploma -
Louis D. Brandeis High School
09.2001 - 06.2006
Sales Associate/Cashier
El Mundo Department Store
06.2000 - 03.2008