Darija Ivkovic

As an Front Desk Receptionist in Pro Design LLC, my responsibilities likely included a mix of customer service, office managment, and administrative tasks.

Front Desk Receptionist Duties:

• Greeting Visitors: Welcomed clients, vendors, and guests, ensuring a professional and friendly first impression.
• Managing Phone Calls: Answered, screened, and directed incoming calls to the appropriate departments or individuals.
• Handling Inquiries: Provided information about the company’s services, office hours, and directions.
• Scheduling Appointments: Managed calendars for excutives or team members, scheduled meetings, and coordinated conference room bookings.
• Mail and Deliveries: Handled incoming and outgoing mail, packages, and courier services.

Administrative Duties:

• Office Managment: Maintained office supplies, organized files (both digital and physical), and ensured the workspace was tidy and functional.
• Document Preparation: Drafted and edited correspondence, reports, and presentations as needed.
• Data Entry and Record - Keeping: Managed databases, updated client records, and ensured data accuracy.
• Supporting Staff: Assisted the managment team with various administrative tasks, including preparing materials for meetings or coordinating office events.
• Invoice and Billing Support: Assisted in processing invoices, expense reports, and other financial documents.

Additional Contributions:

• Coordinated Communication: Acted as a liaison between departments, ensuring smooth information flow.
• Problem - Solving: Handled minor issues with office equipment or scheduling conflicts promptly and efficiently.
• Customer Service: Provided exceptional support to clients and visitors, contributing to a positive company reputation.

• While pursuing my studies in Business and Administration, I simultaneously worked at Mirror LLC, successfully balancing academic commitments with professional responsibilities. This experience allowed me to apply theoretical knowledge in a real- world business environment, enhacing my practical skills and understanding of key business functions.

Operational Support: Assisted in managing daily business operations, contributing to process improvements and ensuring smooth workflow across departments.

Administrative Tasks: Performed a range of administrative duties, including scheduling meetings, organizing documentation, managing correspodence, and maintaining efficient office systems.

Project Coordination: Supported project teams by coordinating schedules, tracking milestones, and ensuring clear communication between stakeholders to meet deadlines.

Client Relations: Communicated directly with clients, addressing inquiries, providing support, and fostering strong professional relationships to enhance customer satisfaction.

Data Managment: Collected, analyzed, and managed business data to support strategic decision - making, prepared reports, and presenting key insights to managed business data to support reports, and presented key insights to managment.

Financial Assistance: Supported basic financial processes, such as budgeting, invoicing, and expense tracking, to assist in maintaining accurate financial records.

Key Achievements:

- Successfully managed work and academic responsibilities, demostrating strong time management, organization, and multitasking abilities.

- Applied academic concepts, in real - world scenarios, enhancing both my academic performance and professional development.

- Contributed to business process improvements that increased efficiency and supported company growth.

This role not onlu strengthened my administrative and business managment skills, but also provided invaluable hands - on experience that complemented my academic learning.