Darik Croft
Idaho Falls,ID
Summary
Accomplished Healthcare Leader, adept in strategic planning and operational analysis, significantly enhancing productivity and client engagement. Expert in leading cross-functional teams through transformative changes, achieving notable cost reductions. Proven track record in fostering organizational development and executing growth strategies, with a keen focus on operational excellence and stakeholder satisfaction. Results-driven and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality.
Overview
12
12
years of professional experience
Work History
Chief Operating Officer
MiCare/miRx
06.2016 - Current
- Oversee day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Guide teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Promote a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Streamline operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Enhance company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Champion the adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.
- Drive revenue growth with the successful launch of new products and services to meet customer needs.
- Formulate strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
- Establish key performance indicators for each department to track progress towards organizational goals effectively.
- Expand company''s market presence by identifying new business opportunities and executing strategic partnerships.
- Improve employee satisfaction and reduced turnover through the development of effective training programs and performance management systems.
- Enhance customer satisfaction with overhaul of customer service protocols, ensuring seamless and personalized user experience.
- MaintainP&L and shouldered corporate fiscal responsibility.
- Formulate and executed strategic initiatives to improve product offerings.
- Collaborate with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Create succession plans to provide continuity of operations during leadership transitions.
- Mentor team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
Physician Practice Administrator
Holy Rosary Health Care
04.2012 - 06.2016
- Improved patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
- Collaborated with physicians to develop strategic initiatives aimed at improving patient care quality and expanding service offerings.
- Coordinated efforts with marketing teams for targeted advertising campaigns that effectively increased patient base and overall brand visibility.
- Navigated complex payer contracts while advocating for fair reimbursement rates in negotiations with insurance companies, leading to more profitable revenue streams for the practice.
- Maintained strict adherence to HIPAA guidelines ensuring confidentiality of sensitive patient information throughout all aspects of practice administration duties.
- Ensured regulatory compliance by staying current on industry standards and implementing appropriate policies, procedures, and staff training programs.
- Spearheaded process improvement initiatives based on Lean Six Sigma principles to minimize waste while maximizing productivity within daily operations.
- Enhanced revenue generation by optimizing billing practices, coding accuracy, and pursuing timely reimbursements.
- Managed budget preparation, financial reporting, and expense control to ensure the practice''s fiscal health and sustainability.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Created and implemented organizational policies and procedures.
- Consulted with healthcare professionals on business decisions.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Education
MBA - Healthcare Administration
American InterContinental University
Chicago, ILBachelor of Science - Psychology
Idaho State University
Pocatello, IDSkills
- Operations Management
- Cross-Functional Teamwork
- Strategic Planning
- Process Improvement
- Cross-Functional Collaboration
- Cost savings and reduction
- Organizational Development
- Change Management
- Management Team Leadership
- Client Engagement
- Operational Analysis
Timeline
Chief Operating Officer
MiCare/miRx
06.2016 - Current
Physician Practice Administrator
Holy Rosary Health Care
04.2012 - 06.2016
MBA - Healthcare Administration
American InterContinental University
Bachelor of Science - Psychology
Idaho State University
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