Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darilenys Rodriguez

Human Resources Management
Freeport,NY

Summary

Ambitious Human Resources Intern pursuing a Bachelor of Arts in Human Resources Management, trained to coordinate, execute, and deliver HR programs related to recruitment, benefits, workers' compensation, and other HR projects and processes. Demonstrates solid analytical, problem-solving, and presentation skills to foster excellent relationships and credibility at all levels of the organization. Self-motivated, driven, and displays initiative to prioritize tasks and handle numerous assignments simultaneously.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
16
16
years of post-secondary education
2
2
Languages

Work History

DENTAL ASSISTANT, CHAIRSIDE

Shore Smiles Dental
01.2019 - 12.2022
  • Highly motivated and meticulous individual with proven ability to maintain a safe and clean environment for patients, as well as assist dentists in all aspects of patient oral care
  • Skilled in performing preventive and restorative dental treatments, digital xrays, and lab work
  • Experienced in dental office software and patient record keeping, with a commitment to excellent customer service
  • Highly motivated and detail-oriented professional with extensive experience providing comprehensive patient care and dental hygiene services
  • Possesses a strong knowledge of dental procedures and a commitment to providing the highest quality care to patients of all ages
  • Experienced in using leading dental technologies, including digital radiography and intraoral cameras, to provide comprehensive assessments and treatment plans
  • Proven success in building relationships with patients and educating them on the importance of oral hygiene and preventive care
  • Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance
  • Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives
  • Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value
  • Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks
  • Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
  • Sterilized rooms and prepped equipment and instruments for 8 procedures daily.

DRIVER

Uber Driver
01.2019 - Current
  • Utilized GPS devices and route tracking systems to locate optimal driving paths and avoid traffic
  • Safeguarded passengers and cargo through careful driving and adherence to traffic laws
  • Maintained clean driving record and obeyed traffic laws and regulations
  • Filled out proper licensing and vehicle registration forms and kept important documents readily available
  • Applied problem-solving skills to address customer complaints and issues
  • Performed routine maintenance on vehicles to promote longevity and prevent breakdowns
  • Drove vehicles across various types of terrain and roadways
  • Communicated with customers to ensure timely and accurate deliveries
  • Transported people to appointments and destinations on schedule
  • Helped elderly and disabled passengers safely enter and exit vehicle.

CSR2 Outreach

Maximus
01.2023 - 06.2024
  • Maintained detailed records of client interactions and progress towards goals.
  • Provided guidance and resources to assist clients in securing housing, employment, and medical services.
  • Created presentations highlighting outreach initiatives at various community events.
  • Collaborated with interdisciplinary teams to coordinate care for patients across multiple settings.
  • Developed and implemented outreach programs to support individuals in need of care.
  • Coordinated with local organizations to ensure access to essential services for clients.
  • Prepared detailed reports on client data, including demographic information, financial status, health care needs.
  • Performed data entry into computer system to document all call activity accurately.
  • Collaborated with other departments in order to resolve any outstanding customer issues.
  • Maintained updated knowledge of product features, benefits, pricing plans and warranties offered by the company.
  • Utilized positive language in order to provide an effective resolution for all customers' inquiries or complaints.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Greeted customers in a friendly and professional manner.
  • Delivered high levels of customer service in accordance with corporate standards.
  • Followed up with customers to ensure resolution of their issues or concerns.
  • Demonstrated ability to multi-task while speaking with customers on the phone.
  • Maintained expert knowledge of client company products and services and equipped callers on team to successfully address of customer questions.
  • Refined and demonstrated excellent listening skills, asked probing questions, understood concerns, and overcame objections.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Making inbound and outbound calls.
  • Making sure everyone was enroll into a health pan.
  • Maintained organized office space.
  • Verifying documents and records.
  • Making sure all of my tasks where done on time such as mylearning.
  • MaxEb software skills
  • Microsoft Teams skills

RECEPTIONIST

Paloma Tour Multi Services
04.2017 - 12.2022
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
  • Delivered accurate phone messages to personnel with legibly written call-back numbers and names
  • Provided typing, word processing, and clerical support and assisted with special projects
  • Maintained detailed and accurate records of visitor requests and of calls received
  • Answered questions about organization and provided callers with address, directions, and other information
  • Transmitted information and documents to customers via computer and mail
  • Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
  • Used sign-in sheets and other check-in procedures to track visitors on premises.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

DENTAL ASSISTANT

Shore Smile Dental P.C
02.2016 - 01.2020
  • Educated patients on proper oral care habits and disease prevention
  • Offered gentle support and delivered compassionate care during dental procedures
  • Set up dental instruments and supplies in alignment with dentist preferences
  • Charted patient data and treatment in electronic health records system
  • Developed positive relationships with patients and colleagues
  • Followed infection-control standards and sanitization protocols to safeguard patients and staff
  • Assisted with ordering supplies and maintaining inventory
  • Collaborated with clinical coordinator on schedule and follow-up of patient care and treatment
  • Communicated with clinical coordinator to discuss and determine patient care and treatment
  • Monitored patient progress and reported changes to the dentist
  • Transferred instruments and provided suction during procedures
  • Took digital X-rays and intraoral photographs
  • Liaised between patients and dentist to explain and support treatment plan
  • Took impressions and X-rays in support of patient evaluation and diagnostic care
  • Sterilized and disinfected instruments and treatment rooms
  • Made patient reminder calls and followed up on missed appointments
  • Followed stringent security protocols to maintain patient confidentiality
  • Performed chair-side dental procedures in a timely manner
  • Completed fluoride treatments and dental sealants as directed by a dentist
  • Completed fluoride treatments and dental sealants as directed by dentist
  • Disposed of hazardous waste in accordance with clinic protocols.
  • Sterilized rooms and prepped equipment and instruments for eight procedures daily.
  • Sterilized rooms and prepped equipment and instruments for eight procedures daily.

Education

Bachelor of Arts - Human Resources Management

Southern New Hampshire University
New Hampshire, OH
10.2024 - Current

HIGH SCHOOL DIPLOMA -

Freeport High School
Freeport, NY
09.2010 - 09.2025

Skills

Customer service

Problem-solving

MS office

Multitasking

Excellent communication

Friendly, positive attitude

Multitasking Abilities

Performance management

Self motivation

Problem-solving abilities

Adaptability and flexibility

Attention to detail

Decision-making

Timeline

Bachelor of Arts - Human Resources Management

Southern New Hampshire University
10.2024 - Current

CSR2 Outreach

Maximus
01.2023 - 06.2024

DENTAL ASSISTANT, CHAIRSIDE

Shore Smiles Dental
01.2019 - 12.2022

DRIVER

Uber Driver
01.2019 - Current

RECEPTIONIST

Paloma Tour Multi Services
04.2017 - 12.2022

DENTAL ASSISTANT

Shore Smile Dental P.C
02.2016 - 01.2020

HIGH SCHOOL DIPLOMA -

Freeport High School
09.2010 - 09.2025

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Darilenys RodriguezHuman Resources Management