Darilin Lombert
Passaic,NJ
Summary
Dynamic professional with extensive experience in communication, problem solving, sales,cash handling, strategic planning, retail math, customer service and team collaboration.
notably Proven ability to enhance guest satisfaction through effective communication and conflict resolution. Skilled in inventory tracking and maintaining health and safety standards, ensuring a welcoming environment while supporting team efficiency during peak hours.
Friendly and dependable, with passion for ensuring safety and comfort of guest and ability to work in fast paced environment.
Overview
1
1
year of professional experience
Work History
Bus Aide
Joshua Tours LLC
Passaic, NJ
10.2025 - 02.2026
- Assisted passengers with boarding and disembarking, ensuring a safe and comfortable travel experience.
- Monitored passenger behavior to maintain safety and compliance with company policies.
- Communicated effectively with drivers to coordinate pick-up and drop-off schedules.
- Provided assistance to individuals with disabilities, ensuring accessibility during transit.
Barista
Tropical Juice Bar
Passaic, NJ
10.2024 - 12.2025
- Prepared and served high-quality beverages while maintaining product consistency.
- Operated espresso machines and blenders to create specialty drinks efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness of workstations, adhering to health and safety standards.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Collaborated with team members to streamline operations during peak hours, enhancing service speed.
- Implemented feedback from customers to improve menu offerings and overall experience.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Helped management keep adequate supply on hand by notifying of shortages.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Followed exact recipes for mixing and preparing beverage and food items.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Used POS system to accurately enter orders and process payments.
Host
Appelbee’s
Garfield, NJ
04.2025 - 06.2025
- Welcomed and seated guests efficiently, enhancing customer experience.
- Managed reservation system, ensuring optimal table turnover and guest satisfaction.
- Assisted in training new hosts on operational protocols and customer service standards.
- Coordinated with kitchen staff to communicate guest needs promptly and accurately.
- Monitored dining area for cleanliness, addressing issues to maintain a welcoming atmosphere.
- Provided support during peak hours by managing waitlists and greeting incoming customers.
- Handled guest inquiries and concerns with professionalism, ensuring positive resolutions.
- Collaborated with team members to improve workflow efficiency during busy shifts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Education
High School Diploma -
Passaic High School
Passaic, NJ06.2025
Skills
- Child supervision
- Safety procedures
- Transportation regulations
- Conflict resolution
- Special needs support
- Team management
- Health and safety regulations
- Reservation coordination
- Event preparation
- Marketing and promoting
- Customer service
- Effective time management
- Team leadership qualities
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Cleaning and sanitization
- Reliability
- Effective multitasking
- Excellent communication
- Organizational skills
- Active listening
- Adaptability and flexibility
- Self-driven and motivated
- Guest services
- Relationship building
- Team building
- Cash register operation
- Professionalism
- Inventory tracking
- Time management abilities
- Written communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bus Aide
Joshua Tours LLC
10.2025 - 02.2026
Host
Appelbee’s
04.2025 - 06.2025
Barista
Tropical Juice Bar
10.2024 - 12.2025
High School Diploma -
Passaic High School