Darin Henderson
Tifton,GA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
35
35
years of professional experience
Work History
Owner/Operator
Southern Heritage Homes
05.2001 - 07.2023
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Generated revenues yearly and effectively capitalized on industry growth.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
General Manager
Horton Homes
01.1999 - 05.2001
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Analyzed market trends and competitor activities to create competitive advantages.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Sales Representative
Youngblood Home Center
06.1994 - 01.1999
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Contributed to event marketing, sales and brand promotion.
- Consulted with businesses to supply accurate product and service information.
Assistant Manager
Walmart
07.1988 - 06.1994
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
Certificate - Wal-Mart Management School
University of Arkansas
1992
Business Management
Central Texas College
Killeen, TX1990
General Business
University of Central Arkansas
Conway, AR1987
Skills
- Manage Budgets
- Profit and Loss Analysis
- Business Development
- Microsoft Excel
- Business Administration
- Staff Training
- Hiring and Staffing
- Budget Development
- Verbal and Written Communication
- Sales Activities
- Business Planning
- Financial Forecasting
- Order Supplies
- Financial Statements
- Cost Management
- Microsoft Office
- Customer Relations
- Judgment and Decision-Making
Accomplishments
- Sam Walton VIP Award
- 1985 Football National Champions
- 1986-1987 AIC Football Champions
Timeline
Owner/Operator
Southern Heritage Homes
05.2001 - 07.2023
General Manager
Horton Homes
01.1999 - 05.2001
Sales Representative
Youngblood Home Center
06.1994 - 01.1999
Assistant Manager
Walmart
07.1988 - 06.1994
Certificate - Wal-Mart Management School
University of Arkansas
Business Management
Central Texas College
General Business
University of Central Arkansas
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