Darin Moler
Anoka,MN
Summary
Effective in maintaining smooth and efficient operations by using forward-thinking approach and collaborative style. Prepares and administers budgets, sets objectives and develops effective policies.
Accomplished dealership operations leader experienced in overseeing and optimizing all departments. Knowledgeable of manufacturer requirements, vendor relations, and business management strategies.
Overview
26
26
years of professional experience
1985
1985
years of post-secondary education
1
1
Certification
Work History
Fixed operation director
Elk River Harley-Davidson
Elk River , MN
08.2002 - Current
- Oversaw daily operations of service department for optimal performance.
- Managed inventory control processes to ensure adequate stock levels.
- Coordinated staff training programs to enhance technical skills and knowledge.
- Implemented customer service protocols to improve client interactions and satisfaction.
- Analyzed service department metrics to identify areas for improvement.
- Collaborated with sales teams to align operational strategies with business goals.
- Facilitated communication between departments to streamline workflows and processes.
- Analyzed financial data and prepared reports summarizing departmental performance within the Fixed Operations Department.
- Reviewed daily financial reports for each department.
- Oversaw customer relations, sales and service departments.
- Worked with vendors to negotiate prices and set delivery schedules.
- Maintained relationships with customers, vendors, and suppliers in support of fixed operations activities.
- Evaluated employee performance regularly and provided feedback as needed within the Fixed Operations Department.
Parts Manager
Thomas Indian/pre-owned Harley
Coon Rapids, Minnesota
03.1999 - 08.2002
- Managed inventory levels for parts and accessories at a pre-owned motorcycle dealership.
- Oversaw daily operations of parts department and ensured efficient workflow.
- Trained staff on product knowledge and customer service techniques for better support.
- Developed relationships with suppliers to secure quality parts and maintain stock levels.
- Coordinated with service department to ensure availability of required parts for repairs.
- Implemented organization systems for storing parts to improve accessibility and efficiency.
- Resolved customer inquiries regarding parts selection and compatibility for various models.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained records of all orders placed, received, and shipped.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Developed and maintained positive working relationships with vendors.
- Prepared documents for ordering parts, supplies, and equipment.
- Resolved customer inquiries related to part availability or quality issues.
- Coordinated delivery schedules for incoming orders.
- Provided technical advice on the selection of replacement parts.
- Ensured accuracy in order processing and invoicing procedures.
Education
Coon Rapids High School
Coon Rapids , Mn Skills
- Inventory management
- Customer service
- Staff training
- Financial analysis
- Vendor negotiation
- Performance evaluation
- Parts procurement
- Relationship building
- Problem solving
- Effective communication
- Data analysis
- Team collaboration
- Maintaining compliance
- Improving operations
- Staff development
- Customer relations
- Administering claims
- Setting goals
- Manufacturer warranty policies
Accomplishments
- Complete all online and in classroom training to maintain Master level status with Harley-Davidson for both parts and service. In both areas of management and sales expertise. Silver level service award two years in a row.
Certification
- Master level Parts and Service certification for Harley-Davidson.
References
References available upon request.
Timeline
Fixed operation director
Elk River Harley-Davidson
08.2002 - Current
Parts Manager
Thomas Indian/pre-owned Harley
03.1999 - 08.2002
Coon Rapids High School
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