Darin Rossenbach
Spring,TX
Summary
Dynamic Customer Success Manager with a proven track record at Truckstop.com, excelling in customer account management and relationship building. Enhanced customer satisfaction through tailored onboarding solutions, driving revenue growth and retention. Proficient in Salesforce and skilled in training teams, I foster collaboration and ensure seamless transitions for clients.
Overview
10
10
years of professional experience
Work History
Customer Success Manager
Truckstop.com
04.2022 - 05.2025
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
- Utilized customer feedback to inform changes and improvements to customer success plans.
Broker New Logo Senior Account Executive
Truckstop.com
08.2020 - 04.2022
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
- Responded via telephone and email to questions regarding licensing, website logins and website navigation.
- Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Provided knowledge and help navigate and adapt brokers to their new software via Zoom
Account Executive
Truckstop.com
01.2015 - 08.2020
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
Education
Eagle High School
Eagle, IDSkills
- Customer account management
- Customer relationship building
- Customer retention
- Client relations
- CRM software
- Training and mentoring
- Revenue growth
- Proficient in Zoom Webinars, Teams, Salesforce, Salesloft
- Customer onboarding
Timeline
Customer Success Manager
Truckstop.com
04.2022 - 05.2025
Broker New Logo Senior Account Executive
Truckstop.com
08.2020 - 04.2022
Account Executive
Truckstop.com
01.2015 - 08.2020
Eagle High School
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