Darin Wait
30430 E Shore Drive Pengilly,Minnesota
Summary
16 dedicated years in the retail industry, including general merchandising and grocery. Customer oriented team member possessing strong attention to detail and time management skills. Well versed in all aspects of store operations including store support, cashiering, stocking, inventory, training, staffing, cost management, loss prevention, and safety & sanitation compliance.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Electronics Team Lead
Wal-Mart Walmart
Hibbing, MN
09.2019 - 08.2022
- Started in a support manager role and was quickly promoted to a Team Lead position in recognition of strong work ethic and exceptional customer service.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolved escalated issues and complex customer requests to satisfy customer needs.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Delegated tasks to team members, maximizing unique strengths and skill sets.
- Offered training and support to keep team members motivated and working toward objectives.
Grocery Team Member
Whole foods Market Inc.
Lakewood, CO
09.2009 - 07.2018
- Constructed product displays and hung new signage.
- Reviewed tags on product shelves and made requested pricing changes.
- Stocked product and maintained product displays according to merchandising standards, vendor contract terms and planograms.
- Greeted store customers and assisted with product location, loading or unloading heavy items and retrieving out-of-reach items.
- Managed cash register operations using POS system and processed sales and returns.
- Operated forklift, flatbed and hand jack to receive, rotate and replenish products.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Checked temperatures in cases and coolers and notified supervisor of malfunctioning equipment.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
Service Manager
Wild Oats Market
Littleton, CO
01.2003 - 02.2007
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Pitched in to complete various duties during peak periods or employee absences.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Education
Certificate of Completion - Values-Based Decision-Making
Walmart Academy
Little Falls, MN2022
Certificate of Completion - Unconscious Bias Training
Walmart Academy
Little Falls, MN2022
Certificate of Completion - Inclusive Leadership
Walmart Academy
Little Falls, MN2021
Certificate of Completion - Walmart Core
Walmart Academy
Little Falls, MN2019
Skills
- Outstanding customer service
- Flexible and adaptable
- Opening and closing procedures
- Safety standards training
- Sales
- Building Effective Relationships
- Quality Communication
- Store Management
- Product knowledge
- Effective multi-tasking
- Training and mentoring
- Quality Assurance
- Cash Handling
- Team leadership
- Computer literate
- Results-oriented mindset
- Profit and loss accountability
- Retail inventory management
Certification
- Outstanding Store Team Member
- Outstanding Market Team Member
- Outstanding Customer Service
- MVP Rocky Mountain Region Vision Day 2013
Timeline
Electronics Team Lead
Wal-Mart Walmart
09.2019 - 08.2022
Grocery Team Member
Whole foods Market Inc.
09.2009 - 07.2018
Service Manager
Wild Oats Market
01.2003 - 02.2007
Certificate of Completion - Values-Based Decision-Making
Walmart Academy
Certificate of Completion - Unconscious Bias Training
Walmart Academy
Certificate of Completion - Inclusive Leadership
Walmart Academy
Certificate of Completion - Walmart Core
Walmart Academy
Skills
- Outstanding customer service
- Flexible and adaptable
- Opening and closing procedures
- Safety standards training
- Sales
- Building Effective Relationships
- Quality Communication
- Store Management
- Product knowledge
- Effective multi-tasking
- Training and mentoring
- Quality Assurance
- Cash Handling
- Team leadership
- Computer literate
- Results-oriented mindset
- Profit and loss accountability
- Retail inventory management
Skills
- Outstanding customer service
- Flexible and adaptable
- Opening and closing procedures
- Safety standards training
- Sales
- Building Effective Relationships
- Quality Communication
- Store Management
- Product knowledge
- Effective multi-tasking
- Training and mentoring
- Quality Assurance
- Cash Handling
- Team leadership
- Computer literate
- Results-oriented mindset
- Profit and loss accountability
- Retail inventory management
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