Darina Sitkowski
Albuquerque,NM
Summary
Dedicated administrative professional, adept in office administration and management, with a proven track record of enhancing customer retention by 30% through efficient management and empathetic service. Demonstrates exceptional leadership and interpersonal communication skills, coupled with proficiency in Microsoft Excel and Word. Expertise in client relations and report preparation underscores a commitment to efficiency and superior service delivery.
Overview
3
3
years of professional experience
Work History
Front Desk Medical Receptionist/Medical Assistant
Laser Body Renewal
06.2023 - 10.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Obtained client medical history, medication information, symptoms, vital signs, and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Taught patients about medications, procedures, and care plan instructions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed clerical duties and tasks for clinic administration.
- Obtained payments from patients and scanned identification and insurance cards.
Front Desk Receptionist/Office Coordinator
CycleBar
12.2022 - 08.2023
- Created an annual marketing plan for social media, digital/print marketing and community events.
- Maintained logbooks, including sign-in/out logs, front desk expenditures, and calls received.
- Monitored and responded to client emails and text messages. Increased customer retention by 30%.
- Greeted clients and guests and responded to inquires, requests, and issues in a timely, personable, and efficient manner to resolve concerns.
- Provided administrative and clerical support via database systems and Microsoft Excel.
- Facilitated a large volume of incoming calls, acting as the first point of contact and representing the company. Whilst managing an efficient and
successful appointment bookings system. - Maintained a customer account information database (incl. canceling and updating customer accounts).
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
Sales Associate
Shuttle Meadow Country Club
03.2022 - 08.2022
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Delivered exceptional guest/customer experiences through attentive service and quick response to issues.
- Prepared a wide variety of different written communications, reports and documents.
- Consistently provided friendly guest and heartfelt hospitality, proactively assessed needs.
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
- Prepared weekly and monthly reports of business activity and sales forecasts.
- Handled client deposits and transactions and updated billing information in company databases.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Operated POS system to facilitate cash and credit transactions and refunds.
Education
Bachelor of Science - Health Science, Minor in Healthcare Administration
University of Hartford West Hartford, CT
High School Diploma -
William Hall High School West Hartford, CT
Skills
Written Communication & Oral Communication
Customer and Client Relations
Report Preparation & Account Management
Office Administration & Management
Timeline
Front Desk Medical Receptionist/Medical Assistant
Laser Body Renewal
06.2023 - 10.2024
Front Desk Receptionist/Office Coordinator
CycleBar
12.2022 - 08.2023
Sales Associate
Shuttle Meadow Country Club
03.2022 - 08.2022
Bachelor of Science - Health Science, Minor in Healthcare Administration
University of Hartford West Hartford, CT
High School Diploma -
William Hall High School West Hartford, CT
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