Darinesha Bee
San Antonio,TX
Summary
Detail-oriented administrative and operations professional with experience supporting cross-functional projects, tracking financial data, maintaining compliance, and coordinating workflows. Currently pursuing a degree in Human Resource Management with hands-on experience in training support, process improvement, and documentation management.
Overview
7
7
years of professional experience
Work History
Fraud Prevention Specialist I
JPMorgan Chase
02.2024 - Current
- Track, document, and manage high-volume cases requiring strict compliance and confidentiality
- Support pilot programs and assist with training new hires on procedures and systems
- Collaborate cross-functionally to improve workflows and support operational initiatives
- Analyze workflow trends and prepare documentation used for process improvement and reporting
Member Service Specialist / Team Leader/Consumer Lender
Pentagon Federal Credit Union
01.2020 - 04.2023
- Trained and mentored new team members, improving overall team efficiency and performance.
- Handled escalated calls professionally, mitigating concerns effectively while maintaining a great rapport with clients.
- Verified customer identity and documentation in compliance with KYC and AML regulations to prevent fraud and ensure regulatory adherence.
- Reviewed and validated proof of income, employment, and residency to assess applicant eligibility and support accurate loan decisioning.
- Conducted financial background checks, including credit report analysis, to evaluate creditworthiness and mitigate risk for auto loan approvals..
Application Specialist
Maximus Federal Services
12.2018 - 09.2019
- Receive, assess, and screen applications, proactively communicating with clients to collect any outstanding information.
- Validate and calculate income, assess eligibility, and manage case referrals.
- Collaborate with clients to establish and attain program objectives, ensuring continuity of services and eligibility.
- Assisted in the development of product documentation, creating easy-to-follow user guides and manuals.
Education
Bachelor of Science - Human Resources Management
Walden University
Minneapolis, MN07-2026
Associate of Science - Social Work
San Antonio College
San Antonio, TX12-2019
Skills
- Calendar management & Meeting coordination
- Fraud Prevention & Financial Reporting
- Policy adherence & Record retention
- Cross-department coordination & Stakeholder support
- Microsoft Excel, Word, Outlook & Salesforce
Timeline
Fraud Prevention Specialist I
JPMorgan Chase
02.2024 - Current
Member Service Specialist / Team Leader/Consumer Lender
Pentagon Federal Credit Union
01.2020 - 04.2023
Application Specialist
Maximus Federal Services
12.2018 - 09.2019
Bachelor of Science - Human Resources Management
Walden University
Associate of Science - Social Work
San Antonio College