Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
Supervised administrative staff, delegating tasks and managing workload distribution.
Monitored budget expenditures and prepared financial reports for review by management.
Outreach Specialist
Mesquite Treatment Center
Harlingen, Texas
11.2022 - 03.2023
Coordinated outreach programs to connect individuals with treatment services.
Educated community members about available mental health resources and support.
Collected feedback from participants to improve outreach strategies and programs.
Conducted presentations to inform stakeholders about treatment center offerings and benefits.
Implemented community outreach and engagement plans to reach vulnerable communities.
Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
Maximized community outreach, developing customer, public and government rapport to strengthen branding initiatives.
Interviewed patients or members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs.
Cultivated relations with professionals to resolve discrepancies.
A&P Instructor
University of Texas-Pan American
Edinburg, TX
01.2001 - 12.2001
Facilitated classroom discussions to enhance critical thinking skills.
Utilized educational technology to support interactive learning experiences.
Evaluated student performance through assessments and feedback.
Collaborated with faculty on curriculum development and course design.
Provided academic advising to guide students in their educational journey.
Conducted lectures, demonstrations and group activities in order to enhance learning experience.
Adapted teaching methods based on the physical, emotional and intellectual capabilities of students.
Attended meetings, training and activities to enhance skills and credentials.
Evaluated performance of students and made provisions to meet learning needs.
Encouraged students' critical thinking skills by facilitating classroom discussions.
Provided individualized instruction to students to improve their academic performance.
Kept up-to-date with advancements in subject area knowledge by attending conferences or workshops.
Developed guides and course materials to reinforce lecture information and help students learn.
Created a positive learning environment by establishing open communication with students, parents and colleagues.
Incorporated current events into lessons in order to engage student interest in real world applications.
Recorded daily attendance to maintain accurate and complete records.
Used electronic equipment and materials to develop and orientate technical skills.
Counseled struggling students regarding educational issues such as study habits or academic goals.
Participated in continuous learning on diversity, inclusion and racial equity to reduce learning barriers.
Maintained accurate records to comply with federal, state and local standards.
Integrated technology into curriculum design using online resources like virtual labs or simulations.
Upheld cleaning protocols to maintain safe environment.
Planned laboratory experiments that would reinforce concepts taught during lectures or seminars.
Assessed student progress through quizzes, tests, and projects.
Provided individualized support for struggling learners.
Managed classroom behavior effectively using positive reinforcement strategies.
Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
Remained calm and patient in student interactions to support individual growth and development.
Prepared and graded subject tests for students.
Used videos, lectures and moderated discussions to engage students during class.
Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
Adolescent Substance Abuse Supervisor
Texas Tropical & Behavioral Center
Edinburg, Texas
07.1989 - 11.1993
Supervised daily operations to ensure adherence to care standards.
Trained staff on behavioral intervention techniques and patient engagement strategies.
Coordinated team schedules to optimize coverage and support patient needs.
Facilitated communication between departments to enhance service delivery.
Conducted performance evaluations to assess staff effectiveness and development needs.
Implemented safety protocols to maintain a secure environment for patients and staff.
Monitored patient progress and provided feedback during team meetings.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Directed and supervised team of 15 employees in daily operations.
Monitored employee productivity to provide constructive feedback and coaching.
Complied with company policies, objectives and communication goals.
Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Trained new employees on company policies and procedures.
Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
Implemented quality control measures, significantly reducing error rates.
Acted as a liaison between upper management and staff, facilitating open communication.
Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Evaluated individual and team business performance and identified opportunities for improvement.
Implemented quality control measures to uphold company standards.
PRS Caseworker
Rite of Passage
Facilitated client assessments to determine individual needs and goals.
Developed personalized case plans for clients based on assessments.
Coordinated services and resources for at-risk youth and families.
Monitored client progress and adjusted case plans as necessary.
Provided crisis intervention support during critical situations.
Collaborated with community organizations to enhance service delivery.
Documented case notes thoroughly to ensure compliance with regulations.
Educated clients about available resources and support services.
Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
Followed strict policies and procedures to maintain client confidentiality and keep data private.
Created monthly reports summarizing caseload activities for review by supervisor.
Developed individualized service plans based on client's strengths and identified needs.
Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education.
Conducted outreach activities in the community in order to identify potential new referrals for program services.
Counseled families on issues related to family dynamics, substance abuse prevention, recovery, domestic violence prevention, intervention and parenting skills.
Recorded comprehensive case notes and follow up documentation for admitted and transferred clients.
Responded promptly to phone calls from clients or referral sources seeking assistance or information about available resources.
Uploaded documentation to patient database to streamline organizational flow.
Adhered strictly to HIPAA regulations regarding confidentiality of client information at all times.
Collaborated with clients to set realistic goals and timelines for achieving them.
Built trust and rapport with clients to facilitate effective support.
Managed caseload efficiently, prioritizing tasks to meet client needs and deadlines.
Education
Ph.D. - Mental Health And Substance Abuse
American Institute of Hypnosis
Irvine, CA
07-1999
Bachelor of Science - Medical Social Work
University O Texas-Pan American
Edinburg, TX
12-1994
Associate of Science - Epidemiology And Statistics
Pennsylvania State University
University Park, PA
08-1989
Associate of Science - Emergency Medical Technician
Texas Southmost College
Brownsville, TX
06-1987
Associate of Science - Operating Room Technician
Texas State Technical Institute
Harlingen, TX
06-1982
GED -
Raymondville High School
Raymondville, TX
06-1980
Master of Science - Human Biology
University of Texas-Pan American
Edinburg, TX
Associate of Arts - Chemistry and Biology
Texas Southmost College
Brownsville, TX
Skills
Financial management
Strategic planning
Customer service
Team building
Policy development
Project management
Employee training
Community outreach
Conflict resolution
Effective communication
Problem solving
Performance evaluation
Relationship building
Effective decision making
Time management
Customer focus
Crisis management
Inspirational leadership
Professionalism
Consulting
Crisis communication
Multitasking
Adaptable and flexible
Training and development
Public speaking
Effective communicator and public speaker
Employee motivation and performance
Adaptability
Policies and procedures
Budgeting and cost control
Problem-solving abilities
Ethical leadership
Written communication
Languages
Spanish
Professional
Timeline
Outreach Specialist
Mesquite Treatment Center
11.2022 - 03.2023
Support Group Facilitator
Remote
01.2022 - 03.2024
Administrator
Juarez Driving School
11.2021 - 12.2023
CEO/Owner
Wellness Clinic
07.2009 - 12.2026
A&P Instructor
University of Texas-Pan American
01.2001 - 12.2001
Co-Ower Medical Cinic
La Senda Family Health Care
01.1990 - 10.2026
Adolescent Substance Abuse Supervisor
Texas Tropical & Behavioral Center
07.1989 - 11.1993
PRS Caseworker
Rite of Passage
Ph.D. - Mental Health And Substance Abuse
American Institute of Hypnosis
Bachelor of Science - Medical Social Work
University O Texas-Pan American
Associate of Science - Epidemiology And Statistics
Pennsylvania State University
Associate of Science - Emergency Medical Technician