Dario Almarza

• Foster positive relationships with families to enhance connection and trust.
• Collaborate with families to create and monitor self-sufficiency and stability goals, such as work, schooling, housing, and finances.
• Provide crisis intervention, counseling, and resource referrals to support families' needs.
• Conduct regular family outreach through visits and various communication channels.
• Ensure timely management of rent payments, subsidies, and landlord relations.

• Provided personalized support to clients, solving problems in real-time and developing strong listening and communication skills—key for working with families in crisis.
• Promoted to Acting Assistant Store Manager (Oct 2023), leading daily operations in a high-volume setting and balancing competing priorities with attention to detail.
• Trained and mentored team members on service standards, needs assessment, and documentation—experience relevant to client intake and eligibility processes.
• Maintained accurate records and ensured compliance with corporate procedures, demonstrating readiness for data entry and audit preparation responsibilities.
• Collaborated with stakeholders, including doctors, customers, and team members, to deliver quality service while promoting safety, teamwork, and long-term problem-solving.

• Cultivated strong, trust-based client relationships through effective communication and CRM strategies, ensuring high retention and satisfaction—skills directly applicable to supporting at-risk tenants.
• Led and motivated a sales team to meet performance targets while fostering a client-centric environment, mirroring the empathy and advocacy needed in eviction prevention work.
• Served as a key holder responsible for store operations, financial documentation, and compliance with procedures—demonstrating reliability and attention to detail in high-responsibility roles.

• Provided client-focused service in a fast-paced environment, building strong relationships and resolving issues with empathy.
• Maintained accurate data entry and client tracking using CRM systems, while balancing sales, stock control, and support tasks.
• Collaborated across teams to ensure smooth operations and consistent communication, strengthening problem-solving and advocacy skills.

• Provided exceptional customer support to international clients via phone, live chat, and email, ensuring a positive and empathetic experience.
• Collaborated with store teams and internal partners to resolve issues and deliver seamless service, demonstrating strong teamwork and problem-solving skills.
• Consistently exceeded sales goals and fostered client relationships through product knowledge and proactive engagement.
• Communicated clearly and effectively, using both verbal and written skills to advocate for clients and support their needs.

• Demonstrated strong leadership by mentoring and supporting Inflight Crewmembers, providing clear direction to ensure a seamless and collaborative team environment.
• Coached crew on key service behaviors to deliver exceptional guest experiences, prioritizing comfort, professionalism, and brand standards.
• Monitored and ensured compliance with all FAA safety and regulatory protocols, providing ongoing guidance and support to maintain operational excellence.
• Resolved in-flight passenger issues, including conflict de-escalation and handling of disruptive travelers, maintaining a calm and professional environment.
• Delivered emergency medical assistance, including CPR, AED operation, and basic first aid during onboard incidents, ensuring passenger safety at all times.

• Delivered exceptional service across all touchpoints, including phone communications, complaint resolution, product knowledge, and in-store support.
• Utilized consultative sales techniques to understand client needs and recommend tailored product solutions.
• Resolved customer concerns efficiently, turning service issues into opportunities to build brand loyalty and retain clientele.
• Collaborated with clients to address product or service issues, consistently driving satisfaction and follow-up sales.
• Promoted operational best practices to increase team productivity and service efficiency.
• Fostered a positive and collaborative work environment by upholding company policies and reinforcing service excellence standards.
• Adhered to quality control procedures to ensure consistent, high-level customer interactions.
• Managed over 100 customer contacts daily, actively engaging in suggestive selling to meet or exceed quarterly sales goals ranging from $13,000 to $55,000, depending on the season.

• Initiated, developed, and led the creation of a new training department supporting a call center of over 100 employees serving all of Latin America.
• Designed and facilitated a 4–6 week onboarding program for all new Customer Service hires, including management, fostering an open and respectful learning environment.
• Delivered “Train the Trainer” pilot programs for Line Staff, General Managers, and Supervisors across offices in Santiago, Mexico, and Miami.
• Assessed training needs and partnered with supervisors to promote teamwork and consistency through targeted skill development for Customer Service Representatives.
• Served as Subject Matter Expert in Delta Airlines product knowledge, customer service systems, policies, and quality standards, providing frontline support to the service team.
• Organized ongoing refresher and continuing education sessions (10–15 participants per class) covering product launches, new routes, updated services, and customer service skills. Sessions were delivered in team huddles, one-on-one coaching, and formal training settings.

Professional Development & Certifications
Completed extensive formal and hands-on training programs, including:

• Managing People Through Change
• The Art of Facilitation / Excellence in Facilitation
• Customer Interaction Cycle / Coaching Interaction Cycle
• Personal Time Management, People Management, Sales Trainings