Dario Cortez

• Maintained cleanliness and organization in shop areas.
• Checked and replenished engine fluids to ensure optimal performance.
• Handled customer questions about various aspects of oil changes.
• Reduced customer wait times by optimizing oil change process through efficient collaboration with team members.
• Assumed Trainer role to mentor incoming employees.
• Oversaw training of new hires in two-person teamwork strategies to optimize shop performance.
• Mentored new employees in determining necessary vehicle services for customers.
• Evaluated performance of recruits until capable independently.

•Arrived early to work consistently.

•Communicated with service advisor about any vehicles left at night for next day's repair.

•Conducted routine vehicle maintenance including oil changes, filter replacements and tire rotations.

•Completed necessary brake and coolant flush services.

•Conducted comprehensive multi-point inspection.

•Provided service writer details on vehicle conditions requiring customer awareness.

•Took on additional duties as a shuttle driver amid decreased department activity caused by Covid.

•Provided timely transportation for clients while vehicles were under maintenance.

•Transported customers from home or workplace to dealership after service completion.

•Delivered cars to clients' home locations when necessary.

•Reviewed details of previous work orders to confirm accuracy.

•Maintained organization by restocking showroom inventory with previously canceled items.

•Offloaded trucks to maintain inventory.

•Constructed furniture for showroom display.

•Organized inventory to ensure readiness for pick-up orders.

•Provided information to customers about items.

•Provided support to drivers for deliveries as needed.

•Unload customer deliveries at residences.

•Maintained efficient and timely care for all customers.

•Communicated with supervisors to ensure daily order completion.

•Communicated time schedules effectively to supervisors.

•Conducted routine patrols across apartment premises.

•Monitored and logged vehicles entering the apartment complex.

•Kept detailed records of all suspicious activity and reported to proper authorities.

•Extended working hours upon management's request.