Dario Hurtado

Customer Service Technician

CenturyLink

01.2007 - 05.2024

Delivered exceptional customer service through clear communication and empathy during challenging situations.
Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
Enhanced customer experience with personalized assistance and product recommendations.
Developed strong relationships with clients, leading to increased loyalty and retention rates.
Maintained detailed records of customer interactions, allowing for improved follow-up on any unresolved issues or concerns.
Assisted customers with installation, configuration, and operation of software applications, ensuring optimal performance levels.
Participated in ongoing training opportunities to stay current on industry trends and emerging technologies relevant to the Customer Service Technician role.
Consistently met or exceeded established performance metrics related to call handling time, first-call resolution rate, and overall customer satisfaction.
Reduced wait times for support calls by utilizing efficient multitasking capabilities during peak hours.
Improved customer satisfaction by addressing and resolving technical issues in a timely manner.
Identified recurring technical issues, providing feedback to improve product quality and minimize future problems.
Collaborated with team members to improve overall customer service experience.
Increased first-call resolution rates by thoroughly understanding company policies, procedures, and products/services offered.
Conducted training sessions for new hires, imparting valuable knowledge about company products and services.
Collaborated with team members to improve internal processes, resulting in faster response times for customer inquiries.
Delivered prompt service to prioritize customer needs.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Exhibited high energy and professionalism when dealing with clients and staff.
Followed up with customers about resolved issues to maintain high standards of customer service.
Investigated and resolved customer inquiries and complaints quickly.
Increased efficiency and team productivity by promoting operational best practices.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Trained staff on operating procedures and company services.
Maintained up-to-date knowledge of product and service changes.
Optimized customer support by establishing collaborative service environments through targeted operational initiatives.