Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
10
10
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration
Los Angeles, CA
02.2022 - Current
Facilitated daily briefings for management, supervisors, and peers on security procedure vulnerabilities and passenger support protocols.
Directed a high-performing team of over 50 Transportation Security Officers (TSOs) to ensure effective aviation security operations.
Oversaw coordination of TSO duties, including rotations, breaks, and lane management to enhance security and operational efficiency.
Facilitated daily operations by supporting managers and team members.
Articulated ideas and facts with clarity, customizing messages for diverse audiences.
Assessed operational vulnerabilities and devised strategic solutions for leadership review.
Facilitated dissemination of critical information to all employees through team briefings and written communications.
Delivered exceptional customer service to traveling public while enforcing security screening protocols.
Executed comprehensive security checks to ensure compliance with aviation regulations.
Led development of safety programs through collaboration with multiple departments and subject matter experts.
Facilitated training for officers on checkpoint equipment operation, calibration, and compliance with standard operating procedures.
Implemented state-of-the-art technology, including x-ray machines, walk-through metal detectors, and explosive trace detection systems.
Authorized communication with supervisor for inquiries and updates.
Supported law enforcement agencies during investigations involving airport security incidents or breaches.
Collaborated with airline staff to ensure seamless security experience for passengers.