Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Dario Petruki

Miami

Summary

Service manager with over 10 years of experience in property management, specializing in building and leading high-performance teams. Proven track record of enhancing customer satisfaction and retention through effective communication and relationship management. Expertise in coaching, task delegation, and implementing service strategies that streamline operations and improve service quality. Strong problem-solving skills and ability to multitask in high-pressure environments, resulting in minimized service comebacks and improved team performance.

Overview

13
13
years of professional experience

Work History

Service Manager

Greystar Property Management
Miami
04.2022 - Current
  • Ensured compliance with applicable laws and regulations related to services provided.
  • Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Monitored service performance metrics to identify areas of improvement.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Hired and trained service department staff to drive performance.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Collaborated with customers to offer solutions to service needs.
  • Maintained inventory of parts and supplies, ensuring availability for service tasks.

Service Manager

Lincoln Properties
Pembroke Pines
11.2015 - 01.2022
  • Followed up with customers during and after installations to verify satisfaction.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Maintained effective customer service by responding to service requests quickly to increase overall sales by 90%.
  • Kept rental records in Microsoft Excel, accurately detailing customer information, payment processes and equipment conditions.
  • Set and administered department budgets for expenditures, materials and labor.
  • Developed written plans and obtained customer consent to proceed.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.

Maintenance Technician

TM Realty
North Maimi
01.2012 - 10.2015
  • Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
  • Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.

Education

Technical School - A/c And Electrical

Refrigeration School Inc
Miami, FL
04.2010

Associate of Technology - Computer Networking

The Academy
Miami, FL
03-2010

High School Diploma -

Miami High School Coral Park
Miami, FL
05.2008

Skills

  • After-sales support
  • Documentation and reporting
  • Bilingual communication
  • Strategic planning
  • Customer service management
  • Microsoft Office proficiency
  • Team leadership
  • Scheduling and budgeting
  • Repair management
  • Staff supervision
  • Technical support
  • Quality management and assurance
  • Process optimization
  • Regulatory compliance
  • Employee training
  • Safety compliance
  • Supplier relationships
  • Budget administration
  • Sales strategies
  • Performance monitoring
  • Team management
  • Inventory management
  • Customer service

Languages

English
Full Professional
Spanish
Full Professional

References

References available upon request.

Timeline

Service Manager

Greystar Property Management
04.2022 - Current

Service Manager

Lincoln Properties
11.2015 - 01.2022

Maintenance Technician

TM Realty
01.2012 - 10.2015

Technical School - A/c And Electrical

Refrigeration School Inc

Associate of Technology - Computer Networking

The Academy

High School Diploma -

Miami High School Coral Park

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